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Radiation

Radiation

Radiation

Soldato
Joined
12 Oct 2003
Posts
4,027
Anyone find it annoying how they're quite happy to make it super easy to sign up with over the net but when it comes to lowering packages or cancelling it's suddenly more awkward and requires you to phone etc?

We all know the reasons why they do it and it's wrong, it's just a pathetic/sneaky way to keep people who are too lazy or forgetful paying for something they no longer want, it's about time we had some sort of standards where if it's easy to join it's easy to leave.
 
Agreed.... here you can sign up via the net but have to send a registered letter 3 months before end of contract.

I think there should be a consumer law which states you may use the same communication method to cancel as to sign contracts. Thus if it's done via the net companies should be forced by law to allow cancellation via the same means.
 
LordSplodge said:
Capitalism, baby!

Yes it sucks (I'm looking hard at you LoveFilm...)
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I cancelled my LoveFilm pretty easily, and they hardly ever send me notifications or emails :) if they do....BOSH, recycle bin jobby!

Oh but you have to ring them of course, and then you talk to someone from the middle-east, and you can't understand a ****ing word they say!
 
Xbox: sign up in 2 clicks (on auto renewal!). To cancel call a number, confirm gamertag, confirm postcode, confirm card number to cancel.
 
Why on earth would they want to make it so stupidly easy to cancel your subscription? Personally I don't see the issue. As long as you're organised, there's no issue.
 
Spotify annoys me with the auto renew, why can't they just take my monthly subscription and then let me choose if I want to renew???
 
LordSplodge said:
Yes it sucks (I'm looking hard at you LoveFilm...)
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yeah they are an Internet company, it's a bit ridicules. Apparently it's so you can give them reasons. I could do that with a text box and it's nothing I haven't told them in several surveys. Your streaming sucks, you don't have an apple app/changed to html5 and the streaming quality is crap. As well as in the last year, they must have lowered their disc cleaning/grinding intervals as so many are turning and then randomly pause at some point due to scratches. Ggrrrrrr and onto of that you no longer get tokens when discs don't play.


Hmmm think you touched on a sore point. How a once great comoany is failing to keep up with tehnology and goes thinks to much of profit.
 
Basher said:
Why on earth would they want to make it so stupidly easy to cancel your subscription? Personally I don't see the issue. As long as you're organised, there's no issue.
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Maybe because it's a questionable business practice, just because most of them do it doesn't make it right, why would they want to take money this way?

Auto renewal should also be an option, why subscriptions have to be constant for some stuff i don't know, paying for a month here and there would give a lot more value for money with some services.
 
Radiation said:
Maybe because it's a questionable business practice, just because most of them do it doesn't make it right, why would they want to take money this way?

Auto renewal should also be an option, why subscriptions have to be constant for some stuff i don't know, paying for a month here and there would give a lot more value for money with some services.
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But that's what I don't agree with - I don't agree that it's a questionable business practice - it's one that absolutely makes sense for them to do.
 
Basher said:
But that's what I don't agree with - I don't agree that it's a questionable business practice - it's one that absolutely makes sense for them to do.
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Fair enough if that's what you think, i believe in honest profits and practices, stuff like this is what's wrong with capitalism, profits are all that matters at the expense of morals and reason, if they could suck money from us for nothing they surely would, of course it wouldn't be right though would it?
 
Radiation said:
Fair enough if that's what you think, i believe in honest profits and practices, stuff like this is what's wrong with capitalism, profits are all that matters at the expense of morals and reason, if they could suck money from us for nothing they surely would, of course it wouldn't be right though would it?
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I too agree with honest profits and practices - and this business practice doesn't make them dishonest in any way. But absolutely I agree that morally, taking money for delivering no service would be wrong, but that's not what we're talking about, is it?
 
I agree that whatever medium you use to sign up should be available to unsign.

I have noticed a few more places have now added the ability to cancel online recently, including lovefilm.

I had to call to cancel lovefilm previously but went back with a 3 month for the price of 1 sweetner deal. When I check my account now I can see cancel online an option.
 
This angers me. If I phoned my mobile phone provider and said "send me 3 more phones for family" on my existing account with them, they would be here wednesday morning. If I phoned and said I wanted to cancel my current contract, I'd have to jump through hoops. Sending letters etc. Gyms are even worse.

I've heard some shocking stories with people I know trying to cancel '3' mobile contracts.
 
I only found out about that Xbox Live turns on auto renewal on automatically last month because my friend mysteriously lost 50 pound.

So I turned that off with one of those 'are you sure?' boxes. Yes I am f'n sure.

My Xbox Live subscription finished today and the first thing you get when you sign in is 'Do you want to auto renewal?' No just make my account a f'n Free account :mad:

I don't play on Live any more because of my PC but I will renew when GoW 3 comes out but I am not paying what they are charging on Microsoft's site, I will look around for the cheapest code online thank you very much.
 
AcidHell2 said:
are you sure?
I can't if you click cancel subscription it just gives you a phone number to phone, nohing else.
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Fairly sure I clicked 2x cancel buttons, then I get a final screen that says last chance are you really sure with another last cancel button to press. Of course it could say "ok now phone this number" but it doesnt look like it would after that 3rd press
 
Basher said:
I too agree with honest profits and practices - and this business practice doesn't make them dishonest in any way. But absolutely I agree that morally, taking money for delivering no service would be wrong, but that's not what we're talking about, is it?
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Ill go as far to say it's not the worst questionable business practice but it is questionable considering its just a sneaky way to keep people paying for something they no longer want, you can argue the fault lies with the customer for not wanting to jump through hoops to cancel or forgetting to or any number of reasons but i can assure you most would agree if it's easy to sign up theres no reasonable excuse to make it any less easy to cancel and we all know the reasons why are selfish.
 
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