Sued for a bad Trustpilot review???

Nasher said:
Thing is there seems to be a lot of these "scammy" solicitors around who really do FA and have dubious business practices.

One a friend used when buying a house a few years back was storing credit card information, unencrypted in plain text files and emails. He worked for the government at the time, pushed the details to the right people and took them to the cleaners lol. I think they ended up closing down.
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Whilst those might not be particularly secure processes, it's not a "scam", and this is why people need to be less casual with their language online.
 
The biggest damage from this will probably be the lasting message on TP saying that this company sued someone for a review.
 
fez said:
The biggest damage from this will probably be the lasting message on TP saying that this company sued someone for a review.
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They should sue TP to be honest.

I hate TP, their systems are so bias towards the users that businesses cant legitimate remove fake reviews if the person leaving fabricates a basic Paypal invoice.
 
ttaskmaster said:
Celebs sue the media for defamation, slander and libel all the time. It's no big deal...
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This is somewhat different, as a potential customer this news story would put me right off. It's far, far more damaging than the single one star trust pilot review & it'll lose them far more business.

They have taken a tiny amount of negative publicity which next to nobody would have even noticed or paid any attention to & turned it into a national news story.

They have basically tried to put out a small fire by throwing petrol all over it.
 
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ttaskmaster said:
Does the court not decide how much to fine him?
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Good point, my bad - it still seems very disproportionate to me though, but I guess is based on the law firm's claim that they lost 30-60% of their internet business from a single negative review (of course they did ;))

Iamzod said:
This is somewhat different, as a potential customer this news story would put me right off. It's far, far more damaging than the single one star trust pilot review & it'll lose them far more business.

They have taken a tiny amount of negative publicity which next to nobody would have even noticed or paid any attention to & turned it into a national news story.

They have basically tried to put out a small fire by throwing petrol all over it.
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Absolutely.

A company with 100% positive reviews and a reputation for suing people who leave negative ones? Makes you wonder how many other negative reviews they've bullied people into removing under the threat of legal action...
 
Today's news tomorrows fish & chip paper.
It's a fact that the majority of people Google their problems and then choose a Solicitor from their search.
I often wonder why somebody lives in Stoke but their Solicitor is from anywhere but Stoke and the reason is Google search. You don't need one to one talks and it can all be done over the phone, emails and snail mail.
I deal with 100s of Solicitors and I've already forgotten their name.
 
Haggisman said:
A company with 100% positive reviews and a reputation for suing people who leave negative ones? Makes you wonder how many other negative reviews they've bullied people into removing under the threat of legal action...
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They didn't have 100% positive reviews (screengrab on DM suggests it was 6% 'bad' reviews), nor have I seen anything saying they sued or attempted to sue any of the other negative reviewers. What's different about this one review to the others? He stepped over the line of opinion into the realm of unproven accusations of fraud.

There's no denying it's blown up spectacularly in their faces, especially so as the public seem to have absolutely no issue with the idea of making false or unsubstantiated accusations of a business behaving illegally. Maybe they ought to have seen that coming.
 
"I paid upfront for a legal assessment of my case. But what I got was just the information I sent them, reworded and sent back to me."

Hahaha, that is exactly my experience of legal advice, on several occasions. If he wanted something else, he should have been clearer in his instructions.

I sympathise slightly, but trolling a law firm, under your real name, is not wise. It's like threatening a group of bouncers- it's not going to end well...
 
montymint said:
Another sorry case of "Cancel culture".

I'd hate to own a business these days...
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This is nothing to do with 'cancel culture' and everything to do with a completely disproportionate response from the law firm. Don't want lots of negative PR?, then maybe don't sue your own customers for £25k+ for a trustpilot review.
 
Stumble Bum said:
This is nothing to do with 'cancel culture' and everything to do with a completely disproportionate response from the law firm. Don't want lots of negative PR?, then maybe don't sue your own customers for £25k+ for a trustpilot review.
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You shouldn't call a business a Scam with 0% proof then not fight it in court.
 
Bouton Aide said:
I’m not been funny here but did the solicitors even try to resolve it without having to sue.

Doesn’t sound like they did. I can see a lot of fake reviews coming that solicitors way now. People will be people.
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It's up to the client to do the following:

1. Complain to the solicitors
2. Wait 14 days for the firm to offer a response.
3. Go to the SRA / Legal obmunsun for a resolution

If the client did no such thing then went straight to Trust pilot to cause libel because he's had an emotional response, then it's really on him.
 
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