Supply of 10000rpm 300gb SAS HP drives

Destination · 12 May 2016 at 21:17

Supply of 10000rpm 300gb SAS HP drives
an SAS HP drive has died on us, the array rebuilt itself, but needs the disk replaced, how long is standard warranty, I believe enterprise is 3 yrs, but is the HP SAS300gb 10k drives classed as enterprise?
What is a rough RRPp for such a drive? As quotes we are getting are incredibly varied.

#Chri5# · 12 May 2016 at 21:50

The disks normally take on the warranty of the server, so if the server is under warranty, HP will swap the disk. Which model drive - 2.5" or 3.5"?

Destination · 12 May 2016 at 22:18

Hmm 2.5 i think, part 507284-001 6g dp 10k sas 300gb
Front mounted hot swappable types

nutcase · 13 May 2016 at 08:17

10k are Enterprise - which as above means the warranty of the box they are in is the one to look at. "Lesser drives" have a 1 year warranty.

We just replaced one in a G5 which was well out of warranty so had to cough up.

Destination · 13 May 2016 at 15:45

Thing is, if the box, has 2 expire just over two years ago, and fresh drives placed, should those replacements not be subject to some warranty of their own?

I am not convinced our hardware suppliers are playing at silly buggers, charging us, then claiming one back later, but it remains to be seen if the one that has died this time is one of the originals, or one of the replacements.
I've been advised not to remove it until the new one arrives.

Anyone know a rough RRP for such a drive? I can't seem to find any HP info directly.

Ploppy2k3 · 13 May 2016 at 16:19

we have found a single drive is 1year warranty.

Anything in a server or SAN is covered by the warranty of the box they are in .

usually about £120 for 10K from memory

#Chri5# · 13 May 2016 at 16:19

I'm not sure that HP even provide RRP anymore.

If it helps I ordered some 581284-B21 (450GB 10k SFF SAS) for a G7 ProLiant this morning and paid £145+VAT.

Destination · 13 May 2016 at 17:04

Aye thought they were sticking their hands in, we're being asked for £280 ish.
Thx all.

Nurple · 16 May 2016 at 22:15

You should change your supplier, these can be had for a quarter of what there asking.

Destination · 17 May 2016 at 20:29

We will be looking into that, unfortunately our supplier also does our on call and support.

nutcase · 18 May 2016 at 08:27

Our external support also supplies parts - but we just find the cheapest (reputable) price and show it to them and they beat it.

NEVER accept the first price - you're just lining their pockets.

Rotty · 20 May 2016 at 14:37

Hikari Kisugi said:
Thing is, if the box, has 2 expire just over two years ago, and fresh drives placed, should those replacements not be subject to some warranty of their own?
.

90 days

Destination · 21 May 2016 at 20:56

Rotty said:
90 days

I believe we paid for the replacements at the time, rather than had them replaced under warranty.
That make a difference?

Rotty · 23 May 2016 at 14:05

if they are from service stock I think its 90 days if bought as a product them full warranty afaik

Destination · 27 May 2016 at 18:48

Interesting rotty, thx.
Is there any method of pulling a drive serial number from within the windows server environment?

Caged · 27 May 2016 at 19:22

If you're running Windows on the box and not through a hypervisor then the Smart Array software will tell you the drive serials.

nutcase · 27 May 2016 at 19:31

If it's running on Hyper-V you can run SSA on that as well. Not sure about other hypervisors but I'd be surprised if the mainstream ones weren't covered.

Destination · 27 May 2016 at 22:21

It is, it just seems the dead/damaged drive is reporting a funky serial.
Other drives seem fine, will have to physically check it at some stage.

Rotty · 30 May 2016 at 16:08

Hikari Kisugi said:
Interesting rotty, thx.
Is there any method of pulling a drive serial number from within the windows server environment?

I think it can be done from the array config utility or array diag utility