Support ticketing system

Mark M · 20 Feb 2012 at 09:13

Are there any decent open source options out there or is it worth going down the commercial route? I dont have any experience of any support software so any info greatly appreciated.

Its for a retail shop and the tickets will mainly relate to delivery issues, outstanding issues and returns.

Thanks.

EDIT - Is it possible to have it associated with an email address, say info@, so that any emails sent to that address are automatically entered into the ticket system to be tracked through to completion?

cotton31 · 20 Feb 2012 at 10:36

Spiceworks?

ruffneck · 20 Feb 2012 at 11:08

cotton31 said:
Spiceworks?

Another vote for spiceworks.

Mark M · 20 Feb 2012 at 11:13

Will have a look at spiceworks thanks. Only issue is that the gaffer uses a Mac (becuase he is cool) so assume with anything non web based this is going to be a problem?

Djwayne · 20 Feb 2012 at 13:19

Have you looked at RT?

http://bestpractical.com/rt/

I know it has the facility to create tickets by email that you were looking for and is pretty custimisable

Mark M · 20 Feb 2012 at 13:49

Will check out RT thanks

tedaC · 22 Feb 2012 at 15:43

i am sure spiceworks works with Macs also