SurfControl on ISA server

[Burnsy2023]

I am currently running SurfControl Webfilter V4.5. Its been fine for the last few months but now the service constantly crashes with a 7031 error. I've tried a reinstall but doesn't help.

Any ideas?

Burnsy

 

[bitslice]

7031 ....service terminated unexpectedly

That one ?

not a RAM, space issue is it ?
(sorry, I can't think of anything useful)


...maybe run sysinternals "Process Monitor" and see what it was doing before it fell over ?


.

 

[Burnsy2023]

After a bit of thought I'm thinking it could be a databse issue, any experience of this?

And yes, 7031 is service terminating unexpectedly, not other reason bar that

Burnsy

 

[bitslice]

don't they both use SQL to store logs ?

no experience of the webfilter product, just the email one.

maybe upgrade to SurfControl Web Filter 5.0 Service Pack 1.
there's nothing like new software to make a problem go away

their support only has this:
http://kb.surfcontrol.com/display/1/kb/article.asp?aid=1297&n=1&s=

although try emailing them, they don't admit to all the bugs, especially ones that don't have a fix for as yet.


.

 

[Burnsy2023]

Got it working, it was a DB problem.

However, I've got another question. Where is the option for client hostname resolution? Is in Surfcontrol or ISA?

Burnsy