SurfControl..

CookieRocks · 27 Oct 2008 at 14:52

Might be a long shot, but does anyone on here use it? Having major issues with rules now not having any affect on internet traffic.

The MD is yelling at me for allowing the employees on Facebook but I really have no idea what's gone wrong..

Websense aren't being helpful at all

ethos · 27 Oct 2008 at 20:09

I use it mate, but only for emails...

Are you running the latest version?

Do you block any other sites... if so are they working? Also have you tried restarting the surfcontrol services?

GhostlyPea · 27 Oct 2008 at 22:24

We use it at work although I don't really work with it but it is pretty effective. The thing is it blocks youtube.com for example, but it wont block ie.youtube.com, so check things like that.

- Pea0n

Schnippzle · 27 Oct 2008 at 22:28

We have it at work as well, very effective when used correctly and configured by some one who knows what they are doing.

ricky1981 · 28 Oct 2008 at 19:15

I work for an IT reseller and you'd get that behaviour if you'd forgotten to renew the license so if you haven't changed anything then it might be worth checking that.

On a side note, it'd be worth upgrading to Websense since you'll be forced to do so at some stage anyway.

Tracker · 30 Oct 2008 at 22:09

I use Surf Control for both email filter and web filter they work good as long as you configure the right.

Rangler · 30 Oct 2008 at 22:18

Ive admin'd and commisioned several SC and SCMF filters over the past 4 years..

What version level are you on.?
Have you ran the Rulescheck tool.?
Have you tried creating a new DB.?
Are you running in passthrough mode or with an isa box.?

Get someone to go to facebook and repeatadly hit CTRL+F5, does the RTM show the activivty and is it being categorised correclty with the correct username by the entries.??

CookieRocks · 3 Nov 2008 at 16:01

I really should have come back and checked this

It was finally resolved after 3 days of troubleshooting by Websense.

The issue was it was missing critical files relating to the filtering when it was updated/reinstalled using an RDP connection. The files ended up under Users & Docs on the Admin user, rather than in the Windows directory. Once the files were moved across, all was well.

BoomAM · 9 Nov 2008 at 18:19

IIRC, Surf Control processes things top to bottom.
So the ideal, basic, situation would be:
1 - Allow Access All
2 - Block specific sites
3 - Block all

Based on that, if you put a rule at the top that applys to everyone, then set that to block only facebook, it should then block facebook.

.

Burnsy2023 · 10 Nov 2008 at 14:30

I use Surfcontrol and if it's not blocking sites it's usually a DB issue. Recreate a new one and see if that helps.

BoomAM · 10 Nov 2008 at 22:26

Im just in the process of moving over to Smoothwall Guardian, good product.
But i honestly prefer the filtering mechanisms in Surf Control.

Its just easyier to add sites to a blocked and allowed list.

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