Synology Customer Service Is Great.

Baldbloke

Baldbloke

Baldbloke

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Joined
26 Nov 2010
Posts
1,386
Location
Thorne Yorkshire
I just sent this thank you note to Synology customer support rep I was dealing with recently and told them I'd be singing their praises on this forum.

So here it is:

"Absoloutely stunning customer service. Today I received, free of charge, two replacements for two physically damaged original antenna(s) for a router which is out of warranty.

I like Synology products in the first place. I've bought a few new (and used) routers and NAS enclosures over the years. First time I contacted Synology support.

Expected to be charged for these replacement antenna but you sent them to me free of charge. Not even asked me to cover postage.




You already have customer loyalty from me for your products but this just nails it.




A big thank you.
Have a nice day."

P.s. they even sent these antenna first class post :)
 
I think despite it not being something expensive for the company to do that you acknowledge decent customer service when its given. Most only post about negative experiences. Good on Synology certainly sounds better than the few times I dealt with Qnap.
 
You purchase a Synology for the software and support, which are top-notch (they even have their programmers remotely control your PC in order to identify and write fixes for very obscure bugs you may encounter, on the fly).

Sadly, the specs for what you get are arse.
 
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