System arrived - won't turn on

Ploy eexT · 15 May 2017 at 20:42

Hi all,

I have just had my new custom PC delivered (well collected it from local depot) pleased with the build and quality however it won't power on. Here's what does happen:

Upon plugging it in and turning the PSU on (I also get that little sound where it's drawing power) I get lights temporarily on the keyboard bottom and mouse however they don't stay on. I can see that power is going to the GPU as there is a constant light on it but no other lights are visible. No standby light on the PC (not sure if the case has one anyway) the PSU isn't working (fan not on)

I've checked the connector going into the mobo with no concerns but I'm not an experienced builder hence the custom configured purchase. I also got the check list advising various drivers had been installed so it suggests it worked??

Is the power button faulty? What should I be looking out for? I really don't want to have to send it back!

Help would be greatly appreciated!

Jon

bloodiedathame · 15 May 2017 at 20:48

Checked the power header cable hasn't come loose?

lee32uk · 15 May 2017 at 20:56

Some power supplies such as EVGA G2 have semi fanless modes so the fan won't spin until a certain temp/load. I find it hard to imagine that the switch would be faulty, but you can rule that out by shorting the power switch header pins on the board with a screwdriver.

Ploy eexT · 15 May 2017 at 20:57

Hi,

That's the external cable right? That's fully fitted and secure if that's what you mean?

Ploy eexT · 15 May 2017 at 21:01

My PSU is: Kolink KL-600 600W '80 Plus Bronze'

Can I boot power up from the motherboard? Sounds a little risky though so is there a 'safer' way?

bloodiedathame · 15 May 2017 at 22:33

bloodiedathame said:
Checked the power header cable hasn't come loose?

To elaborate, check the power switch header is attached to the mobo correctly. This is the cable that connects the power button on the case to the board. Unlikely but not impossible. Lights coming on is good, no boot is bad.

Ploy eexT · 17 May 2017 at 20:18

Hi all,

Thought I'd let you know that I called tech support the next morning and they simply raised a ticket for it to be returned and fixed. I'm surprised they didn't ask me to performs a few checks to avoid costs implications their side and frustration in the prospect of another weeks wait from my side! I guess it's so not to void any warranty. Anyway here's to next week...

Thanks for the suggestions