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System Crash (new GTX1080)

Jamieoz

Jamieoz

Jamieoz

Associate
Joined
22 Nov 2012
Posts
30
Hi there,

I'm hoping to get some help with this problem I've been having since upgrading. I'll start with a quick overview:

Had a 780ti since release, decided to upgrade to a Gigabyte 1080G1 just after Christmas. I purchased through Overclockers and was excited to get the card in but I made sure I ran DDU first to get it all set up properly. After about an hour while I was playing Prepar3d the system locked up and my speakers buzzed. This remained until I did a hard reset.

This problem persisted in all 3d games (games like Rimworld no problem). It could happen 20 minutes or 3 hours after play and didn't seem to be triggered by anything in particular and there were no stutters or freezes leading up to the fatal crash. I tried rolling back drivers, uninstalling the gigabyte utilities and Geforce Experience. I spent about a week troubleshooting to no avail. Eventually I rang up Overclockers and RMA'd the card.

Now to the new card which arrived a few days ago. I decided to start a new play through of Witcher 3 and low and behold 15 minutes in the freeze and buzzing from the speakers.

Now it seems to me something is wrong with my system, but no idea what. The only message I get out of windows after the freeze is posted below. There are no abnormal spikes when I monitor the card while playing. With my 780ti in the system everything is fine.

-----

Error message from windows:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000004
BCP2: FFFFFA800BD8C038
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\012117-28750-01.dmp
C:\Users\Jamie\AppData\Local\Temp\WER-28860-0.sysdata.xml

-----

My system specs are as follows:

-Asus X99-S
-Intel Core i7 5820K
-TeamGroup Elite 16GB (4x4GB) DDR4 PC4-19200C16 2400MHz
-Raijintek Triton AIO Water Cooling Solution (On my replace list for obvious reasons)
-SuperFlower Golden Green HX 750W "80 Plus Gold" Power Supply

I'm leaning towards it being a PSU issue but this is based on a hunch rather than anything else. If anyone could help me solve this issue I'd be most grateful.
 
WhoCrashed analysis:

On Sat 21/01/2017 14:25:51 your computer crashed
crash dump file: C:\Windows\Minidump\012117-28750-01.dmp
This was probably caused by the following module: hal.dll (hal+0x12A3B)
Bugcheck code: 0x124 (0x4, 0xFFFFFA800BD8C038, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL

This is the same for every instance of this crash.
 
Have you tried updating your system bios? Are all drivers up to date (check motherboard vendors website). I'd also try a clean install on windows, just to rule that out.

Could try reseating the gpu, or trying another PCI slot as a wild shot in the dark.
 
do a system recovery from CD/USB of your windows install, this should replace hal.dll if yours is corrupted.
 
Thanks for the quick replies guys. Bios update was done when troubleshooting the first card as well as a checkover and update of all drivers. I'll run through them again to rule that out for definite. If no luck I'll try the repair and let you know the results.

I've reseated the GPU and RAM just in case multiple times since the first card. I'll try another slot but as my 780ti works fine in this one (ran it for a whole week while RMA'ing the first card) I'm not hopeful.

Cheers.
 
Sounds like a motherboard issue. Have you tried the onboard gpu from the cpu in a game? Card in another slot? Reset bios to factory? Different psu, memory, complete windows install? Tried hdmi or DP ports? Is there duel bios on the card? What temps is the card at when it crashes it could be heat also.
 
Have you tried a different PCI slot (if possible)

you can check the OS for corrupt files by running CMD as a admin and typing sfc /scannow
 
I have the same motherboard and processor as you and had crashes in GTAV with my GeForce GTX 1080 Xtreme Premier.

After updating the motherboard bios and clearing out the driver and reinstalling i was still getting the same problems.

Eventually i found that turning down the factory overclock cured the problem. I see there is now a beta bios for my card available for more stable overclocks. Try your card on the Nvidia default settings just to rule that out.
 
Hey guys, so far no crashes after doing scannow but I think it is just waiting to pounce on me. I've also reduced the clock back to the specs shown on the nvidia website as you suggested Macdonsk, a shame but if it stops me from having to fit my 780 back in it will be good enough (I've not touched each card in overclocking in any capacity, apart from this underclock). If I have further crashes i'll be sure to try swapping the PCI slot. Why I am confused is:

780 worked just fine in current PCI slot
2 different GigabyteG1 1080's with the same behavior
Only happens in 3d games that are recent (CS:GO and similar games run fine for hours)
No temperature or power spikes at time of crash
With default and updated mobo bios
With default and updated GPU bios

And finally.. why me? I understand that almost every pc setup is different. I feel like i've lost the PCB lottery somewhere in my system.
 
Are you running your cpu and memory at stock settings?

You may have been gpu limited in many games before but now your cpu load will increase with the faster gpu.

Can you try an alternative psu? Your current psu should be fine.
 
My CPU has been overlocked to 4.4ghz for over a year with the 780ti. Now you mention it I could consider bringing that down after this upgrade. I don't touch memory clocks because of lack of confidence (CPU overclock was part of a bundle from Overclockers). If the problem persists I'll try it with base clock. At the moment I am timidly trying games and just waiting for the inevitable crash!

Thanks everyone for your help so far, very appreciated.
 
Holst1981 said:
Are you running your cpu and memory at stock settings?

You may have been gpu limited in many games before but now your cpu load will increase with the faster gpu.

Can you try an alternative psu? Your current psu should be fine.
Click to expand...

A BSOD will never happen from a PSU they is no inbeween. It's either on or off a faulty PSU the system will either restart or power off nothing else.

Anyway the BSOD error code OP is from overclocking 0x124 is lack of voltage for either ram or cpu.
 
Thanks for the information, I hope this is the cause as it is easily fixable. I clocked it down to 4.3ghz and tested with FarCry Primal and Witcher 3 for a few hours, so far so good. Whether this was from the fixing of dll files, underclocking the GPU to standard or underclocking the CPU I am not sure.

Currently the CPU is at 4.3 at 1.200... should I be bumping this up more if I run into the crash again?

Thanks for all your help so far guys, I was pulling my hair out at making no progress.
 
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shankly1985 said:
A BSOD will never happen from a PSU they is no inbeween. It's either on or off a faulty PSU the system will either restart or power off nothing else.

Anyway the BSOD error code OP is from overclocking 0x124 is lack of voltage for either ram or cpu.
Click to expand...

It's not accurate to say a PSU either works or it doesn't, quite the reverse ... a poor quality, failing or inadequate pay can be the route cause of a lot of stability problems.

http://www.pcadvisor.co.uk/how-to/p...pc-heres-how-check-your-power-supply-3432554/

That's why people posting on this forum with the 'is my psu enough/ will my cheapo oem psu be ok with £100's of pounds worth of CPU/GPU etc' are frequently advised to buy a decent psu with a capacity a good deal in excess of their current requirements.
 
Caracus2k said:
It's not accurate to say a PSU either works or it doesn't, quite the reverse ... a poor quality, failing or inadequate pay can be the route cause of a lot of stability problems.

http://www.pcadvisor.co.uk/how-to/p...pc-heres-how-check-your-power-supply-3432554/

That's why people posting on this forum with the 'is my psu enough/ will my cheapo oem psu be ok with £100's of pounds worth of CPU/GPU etc' are frequently advised to buy a decent psu with a capacity a good deal in excess of their current requirements.
Click to expand...

And while that is true you should always buy a high end PSU from a manufacture well known. Am still 100% correct in what I say!
They is no maybe an issue with a PSU it either works or it doesn't
System shut down or system restart are prime examples of a PSU failing.

You will "never" BSOD from a PSU.... In all my years of experience BSOD most common issues is RAM then software/Windows then user mistakes "Overclocking " etc

Am happy to be proven wrong.
That PC advisor is aload of rubbish false information.
 
So I've experienced the crash again while running OCCT for only 5 minutes and again after 8. Temps were fine so my guess is the voltages set for the OC will not work with this card. I've reset back to stock clock of 3.3ghz and ran the test for over an hour so far with no crash. I guess I'll just stick to these settings until I am confident enough to work through the overclocking myself (guides using my MSI board seem to be non-existent and terms between different UEFI's seem to be different too). Almost tempted to go back to my 780ti as Prepar3d is so CPU dependant!
 
shankly1985 said:
And while that is true you should always buy a high end PSU from a manufacture well known. Am still 100% correct in what I say!
They is no maybe an issue with a PSU it either works or it doesn't
System shut down or system restart are prime examples of a PSU failing.

You will "never" BSOD from a PSU.... In all my years of experience BSOD most common issues is RAM then software/Windows then user mistakes "Overclocking " etc

Am happy to be proven wrong.
That PC advisor is aload of rubbish false information.
Click to expand...

I assume you might have a reference to support this? Otherwise I would counter that I have personally had a system which suffered from seemingly random BSOD's that was resolved when the PSU was changed and have known other colleagues / friends etc that have had similar issues that were seemingly solved with the PSU being replaced.

a search on a popular search engine for "signs of a faulty psu" reveals the following links just on the first page....


The computer is on for a while, but maybe while you're playing a game or using another application it just randomly turns off without warning. It might also display a blue screen of death.

' intermittent lockups during normal operation' 'Intermittent parity check or other memory-type errors'

'Instability
One sign of power problems is system instability under load. This can be a tricky symptom to diagnose, since many different things can cause random errors and crashes.' 'Video Issues
Another symptom that might indicate a power problem is unexplained video errors.'

Observe any computer failures. If there are system startup failures or lockups, memory errors, HDD file system corruption or USB power issues, this is often directly related to your power supply.

'Memory errors' 'Changes in the speed it takes for the PC to boot up and shut down' 'Hard drive file system corruption'

I deliberately didn't search for BSOD...

Pretty sure 'video errors', 'file system corruption', 'memory errors' etc could cause BSOD's rather than a straight system reboot (which to be fair IS a common sign of a bad/ inadequate PSU)

Microsoft, who make the software, the causes the BSOD certainly think that memory or hard drive errors/corruption can lead to BSOD's....

https://support.microsoft.com/en-us/help/17074/windows-7-resolving-stop-blue-screen-errors

'Some errors can be caused by problems with your computer's hard disk or random access memory (RAM'



a search for 'PSU "not" cause bsod' did not result in a any obvious link to support the contrary position.

Willing to look at any information to the contrary
 
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