Hi guys, on the 6th of April I placed an order for 5 shirts from the above company with 20% off code. I required alterations on 2 of them which adds up to 5 business days onto delivery, that was fine so taking into account their normal delivery it should have taken MAX 10 business days.
On the 10th day I didn't receive them, so I sent them a tweet saying I still hadn't received my order, they told me to email with reference number etc.
They replied saying basically "In recent weeks we have had a systems upgrade, this has caused us to experience some slight IT issues which we are in progress of resolving." They offered me 15% off my next order, which I didn't want because I didn't intend to purchase from them again and this issue put me off as well.
I said this wasn't acceptable because I had to tweet them in order to find this out, I should have been informed that you had an issue your end which would affect my order etc.
He then said "If you would like to cancel your order, I will request for this to be done for you, and we can then replace your order at a discounted rate." Which I thought was great so instead of 20% off I would have 35% off in total, all I had to do was confirm the cancellation. I replied this would be great what details do you require from me card wise etc. Said I could re order online or call them. (I called them as didn't want me card details through email)
Now, on the phone the person said that cancellation wasn't a gaurantee, now I wasn't made aware of this. As far as they said this would be ok, so essentially they lied to me? Then to top it off, he said basically they have no idea where my order was in the warehouse, it could have already been dispatched with/without alterations, so basically my options were the following; Wait to see if cancellation could be confirmed (Still waiting) or receive the shirts, then go to an alterations shop out of MY way then get them to alter them and then bill the company (Which could take ages) ... I am fumming ...
On the 10th day I didn't receive them, so I sent them a tweet saying I still hadn't received my order, they told me to email with reference number etc.
They replied saying basically "In recent weeks we have had a systems upgrade, this has caused us to experience some slight IT issues which we are in progress of resolving." They offered me 15% off my next order, which I didn't want because I didn't intend to purchase from them again and this issue put me off as well.
I said this wasn't acceptable because I had to tweet them in order to find this out, I should have been informed that you had an issue your end which would affect my order etc.
He then said "If you would like to cancel your order, I will request for this to be done for you, and we can then replace your order at a discounted rate." Which I thought was great so instead of 20% off I would have 35% off in total, all I had to do was confirm the cancellation. I replied this would be great what details do you require from me card wise etc. Said I could re order online or call them. (I called them as didn't want me card details through email)
Now, on the phone the person said that cancellation wasn't a gaurantee, now I wasn't made aware of this. As far as they said this would be ok, so essentially they lied to me? Then to top it off, he said basically they have no idea where my order was in the warehouse, it could have already been dispatched with/without alterations, so basically my options were the following; Wait to see if cancellation could be confirmed (Still waiting) or receive the shirts, then go to an alterations shop out of MY way then get them to alter them and then bill the company (Which could take ages) ... I am fumming ...