T Mobile - Actually talking to a real person

[Xinn]

I'm trying to ring up to get put onto web n walk plus but can't for the life of me get to speak to an actual person, just endless automated "press 3 for more rubbish" drivel.

Anyone know how I can speak to somebody that can actually help?

Calling 150 at the moment.


Edit: Sorted it, just pressed 0 about 4 times which isn't an available option, got though to an irish bird, Wins all around.

 

[PMKeates]

Almost every automated phone operator or speech recognition system can be bypassed by a) randomly mashing the keypad over and over or b) silence.

 

[gibb]

Thanks for this, Ive been trying to call them and I spend ages going through endless menus.

 

[Izi]

just dont press/say anything

 

[Morba]

Not pressing anything or mashing the options will put you through to a general area. Take a few seconds and choose the right options then yo will get through to a more appropriate team to deal with the call.

If you are high value customer then you can probably still press 0 at the top level of the ivr and get routed to the high value teams (would imagine that still in place) or, pretend you are dialling from abroad

 

[theron]

"#" usually works for me never had any trouble talking to a tmobile person.. maybe i didnt call since the emrger.

 

[mcompute]

First machines, then irish birds. Must not be any people working there.

 

[Begbie]

Mash the key pad, seems to work.

 

[Myshra]

"#" is usually skip automated message, highly useful when they wish to tell me about their website and how useful it is.