T-Mobile Cold Calling?

[Morba]

TPS won't help if it's actually an indian call centre (they are not bound by the supression lists, even if calling out on behalf of a UK company)

I wasnt sure if that was the case being it most likely a UK based company outsourcing the work :/

 

[Sequoia]

TPS won't help if it's actually an indian call centre (they are not bound by the supression lists, even if calling out on behalf of a UK company)

Not true.

Any overseas company calling on behalf of a UK company, MUST follow TPS rules and use exclusion lists. You can go after the UK company using their services if they don't.

If, though, it's a foreign company calling into the UK on it's own account, or for another foreign company, then the TPS is powerless.

It couldn't be the real t-mobile because they wouldn't phone an existing customer trying to get them to switch their contract to them

Oh, it could be. Ensuring they don't call existing customers means running their calling lists against a database of existing customers. THey may well not be prepared to release that list to call centres. Also, data change, people move house, phone numbers change, so that means that the match between numbers and existing customers changes, and it's expensive to keep running that comparison and exclusion.

There's any number of reasons why a company can call existing customers to try to switch. You can't even go by address, since addresses often have multiple indepentant occupancy. Ultimately, it's often cheaper to just call and get told it's an existing customer, than it is to try to keep calling databases up to date.

 

[Sequoia]

I wasnt sure if that was the case being it most likely a UK based company outsourcing the work :/

You are correct to not be sure.

From TPS website ....

13. Will registering on the TPS stop unsolicited sales and marketing calls from overseas?

Companies based abroad who call into the UK and who are making calls on behalf of a UK based company, must comply with UK regulations and screen their call lists against TPS before making an unsolicited sales and marketing call to a UK telephone number. We do make the file available to overseas based companies under licence for the purpose of suppression so they know whom not to telephone but many overseas companies who telephone the UK on their own account from overseas do so to avoid legal and self regulatory restrictions. We would advise caution in responding to unsolicited sales and marketing telephone calls from overseas especially if they are asking you to send them money or using a premium rate phone line (numbers beginning with 09). If you are receiving unsolicited sales and marketing calls from overseas you should contact the overseas company who is making the call.

http://www.tpsonline.org.uk/tps/faq/#thirteen

 

[G|mp]

Hello Mr G|mp

This is Kenneth, iam calling joo today to opper you a bery good deal on a new mobile

I will call joo later to arrange this opper for joo Mr G|mp

Thanking you please

Was a call i got from Kenneth in Bombay, lovely fella didnt take him up on his offer though

 

[Morba]

Oh, it could be. Ensuring they don't call existing customers means running their calling lists against a database of existing customers. THey may well not be prepared to release that list to call centres. Also, data change, people move house, phone numbers change, so that means that the match between numbers and existing customers changes, and it's expensive to keep running that comparison and exclusion.

There's any number of reasons why a company can call existing customers to try to switch. You can't even go by address, since addresses often have multiple indepentant occupancy. Ultimately, it's often cheaper to just call and get told it's an existing customer, than it is to try to keep calling databases up to date.

Thankfully all the CTNs in our dialling lists are mobile numbers. We wouldnt call someone to switch them to t-mob when they already are.
The only non customers that are called are done manually and on request of the potential customer.

 

[Sequoia]

Thankfully all the CTNs in our dialling lists are mobile numbers. We wouldnt call someone to switch them to t-mob when they already are.
The only non customers that are called are done manually and on request of the potential customer.

Good practise, by the look of it.

Personally, I don't want unsolicited cold calls EVER. I don't care what the offer is, or who the offerer is. If I'm after a service, I'll ask for it. I don't want ANY cold calls under any circumstances. Several times, including with BT (who were obnoxiously persistent), I've left a company I was with because they wouldn't listen when I asked (more than once) not to be called.

 

[Ak!ta]

Its un 'unknown number'.

I used to get all this rubbish. I called my phone company and had "anonymous caller rejection" put on my line, dont get any now.