T-Mobile warning!

Mint_Sauce

Mint_Sauce

Mint_Sauce

Soldato
Joined
25 Sep 2003
Posts
3,750
Location
Manchester
Just thought I'd post here for anyone who has recently taken out a contract with T-Mobile.

Basically, I ordered a 12 month contract with an N95 through their website. After paying up etc, I received an e-mail...

Code: 
Dear Mr Sauce


Welcome to T-Mobile.

We're happy to tell you that your order has now been placed. Please see below for details:

Description: Nokia N95 on Flext 25 + Web n Walk (18)
Quantity: 1

Price:  £ 239.99

Including delivery: £ 5.99

Total price excluding VAT: £ 209.34

VAT rate 17.5%

Total price including VAT: £ 245.98

Amount Paid: £ 245.98

Your order will be delivered tomorrow before 1pm. Should you have any queries please call our aftersales team on 0845 412 2 412.   Our offices are open between the following times:

          08.00 - 21.00 Monday - Friday
          09.00 - 18.00 Saturday
          10.00 - 16.00 Sunday

If you need help or advice with any of our products or services please visit www.t-mobile.co.uk. 

We look forward to being of service in the future.

Kind Regards


T-Mobile
www.t-mobile.co.uk/shop

I noticed the little (18) in the e-mail and immediatly thought 18 month contract! Luckily I did as when I sent them a mail asking why it had an 18, they admitted I had wrongly been put on an 18 month contract and swapped me to the 12 month I paid for!

Now, imagine if I hadn't queried this, in 12 months time I would have tried to change companies only to be told that I was on an 18 month contract. Imagine trying to proove that I had ordered a 12 month through the website, not a chance!

So, I urge anyone who has a 12 month to double check they have been put on the correct contract as this was their automated system so who knows how many more are on 18 month without even realising it!

Here's their reply

Code: 
Hello Mr Sauce

Thank you for your email.
I can advise that you were put onto the 18 month plan, however this has now been changed and you are now on the Flext 25 web n walk plan with a 12 month contract.
I trust this is of assistance to you and thank you for your patience in this matter.
Kind regards
Teresa 
T-Mobile Websales





On 11/05/07 14:09, Henley Bailey wrote:
Hi,
 
I bought an N95 on a Web'n'walk 12 month contract yesterday. However, I received an e-mail showing the package I had bought but with the number 18 in brackets. I'm hoping I've not somehow been put on an 18 month contract by accident? I double checked my order and it's definitely a 12 month I signed up too. 
 
If you could please let me know and confirm I'm on a 12 month contract I'd be grateful.
 
Regards,
 
Mint_Sauce
 
i got this too, with orange

I ordered a 12 month, went onto the website account sign in area, to sort out oranges magic numbers, read up on it, and it read that only 18 month contact users can have a magic number to use.. So I sorted out the magic number for the first fone(which was a 18 month), then proceded to the other fone section(u are able to change which phones details you want to view),checked onto the magic number section and saw I was able to add one, where i had just read that its only for 18month contracts, but I made this a 12 month ? , so either they decieced to make it 18 month themselves, or u get magic numbers on all phones as long as 1 of the phones u have on the contract is 18 month ?? not sure, I will have to check up on this...
 
You must log in or register to reply here.
Back
Top Bottom