Taking a pay cut for a new title?

SideWinder · 22 May 2023 at 12:48

I am a Customer Service Manager for an online retail brand. It's a small business and currently on 42k. I want to leave as I am not enjoying the isolated atmosphere, the hiring strategy (constantly hiring remotely due to cost) and miss having 'work friends'.

I want to move into Account Management/Customer Success Manager however I don't fully have the experience to get this title so pondering moving to Account Executive or something more entry to 'get that title' and learn the actual role.

I know I can be good at this type of role due to my people skills/operational background but I guess it's proving it and my logic is, once I get that title it'll be easier to progress?

What do you all think? Mad to do this? I guess the other option is to persuade recruiters I can do it and hope someone takes a chance on me at a slightly more senior level.

SideWinder · 22 May 2023 at 13:01

MissChief said:
yes, mad.

/thread.

I guess I should adapt my CV a bit, maybe review other types of roles. I just want to escape customers and move more to client/brands/non-stressful day to day customers.

SideWinder · 23 May 2023 at 19:43

dLockers said:
I know you have people skills SW but "Account Manager" roles as I have encountered them required toddler energy to be successful. And then "Customer Success Managers" are often the "bad guy" as they are trying to toe the party line (their employer) and the Customers line (i.e. please accept these apologies).

Have you considered HR/ talent type roles?

I did ponder this but I have zero experience essentially...

SideWinder · 24 May 2023 at 11:12

dowie said:
Doesn't mean you need to take a pay cut.

I guess I see it as not 'actually' having experience in that role but knowing I can do it..guess I am worried, and so far its not working out, employers taking a punt.

Trying a few new agencies though and going to see what's possible. I can sell myself for sure so will see.