Talk to me about...Business Process Re-engineering.

aproctor · 23 Aug 2010 at 11:59

While studying i came across Business process re-engineering but it was only touched on lightly, i was wondering whether any of you have any first hand i.e. real world experience of this and any good publications which are worth reading (aside from the obvious wiki).

Personal opinions are also welcome as i am aware it can and is used to trim the fat (something which many of you may have been at the sharp end of).

Thanks

Andrew

Basher · 23 Aug 2010 at 12:16

Look at Six Sigma - Specifically DMAIC.

aproctor · 23 Aug 2010 at 12:28

Basher said:
Look at Six Sigma - Specifically DMAIC.

Yes all looks very familiar.

Any books/articles worth looking at?

Sawell · 23 Aug 2010 at 13:39

I had to do this as part of a large transformation project where I work, which came about due to a TUPE transfer from local government to a large private outsourcing firm for HR/Payroll.

It basically came down to documenting and analysing our existing processes and finding better ways of working. We documented every single end-to-end process using Visio and went about remodelling them in line with several new systems and procedures, using frameworks like user acceptance testing to establish the feasibility of the re-engineered processes.

Obviously this all depends on your industry.

aproctor · 23 Aug 2010 at 13:55

Sawell said:
I had to do this as part of a large transformation project where I work, which came about due to a TUPE transfer from local government to a large private outsourcing firm for HR/Payroll.

It basically came down to documenting and analysing our existing processes and finding better ways of working. We documented every single end-to-end process using Visio and went about remodelling them in line with several new systems and procedures, using frameworks like user acceptance testing to establish the feasibility of the re-engineered processes.

Obviously this all depends on your industry.

Same industry

Tell me more (email in trust if need be).

RDM · 23 Aug 2010 at 13:57

Generally what happens is that a business analyst comes into a business area, talks to the people doing the work, asks them how it could be made better. They tell them what they have been telling their managers for years. The BAs then label it up as their work and it gets implemented...

aproctor · 23 Aug 2010 at 15:34

Anyone else?

Meridian · 23 Aug 2010 at 17:16

RDM said:
Generally what happens is that a business analyst comes into a business area, talks to the people doing the work, asks them how it could be made better. They tell them what they have been telling their managers for years. The BAs then label it up as their work and it gets implemented...

Not quite. It gets passed up to management who then decide that either a) it's too expensive or b) the don't like it because the workforce were involved, and the said managers instead bring in a system that was clearly designed by someone who has no idea how the work is done (like any manager for a start).

M