TalkTalk billing errors

[Chabsy]

I have been a nildram customer now for about 10 years no issues and no issues with the TT Business service.

I moved house twice in the last year and took the line with me. TTB agreed that they would move the line over so there would be no cancellation fee.

I noticed that TTB were still billing me for 2 lines so i phoned and they have credited me the over charge was about £80 which they took off the last few months bills, and ended the previous line.

Now I check my statement and they have charged me £275 for cancelling a contract which they agreed could be transfered rather than cancelling. They have agreed this is an error and will refund but it will take 3 weeks.

Basically I have now said to them the next time they **** up the invoice will be the last as i will cancel the contract.

Would I be within my rights the cancell the contract because off billing errors?

 

[bremen1874]

What does the contact say?

My guess would be no, but if you kick up enough fuss they'll probably let you go anyway. They have a history of billing problems which they've been done for with fines at least once.

 

[Chabsy]

What does the contact say?

My guess would be no, but if you kick up enough fuss they'll probably let you go anyway. They have a history of billing problems which they've been done for with fines at least once.

It says the is a cancellation fee for ending a contract early.

 

[Chabsy]

I am fairly happy with the line but the billing is woeful