TalkTalk fibre large more like medium

lafemmefatale

lafemmefatale

lafemmefatale

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Hey, I recently ordered TalkTalk fibre for my new place, and decided to pay the extra for their large service. My estimated download speed from TalkTalk is 68-76mb/s. The service went live this Thursday just gone and straight away the router showed downstream at 40mb/s and upstream at 10mb/s. Since then it hasn't moved at all, the connection has been solid but still nothing like the speed I'm expecting. I am less than 100m away from the cabinet (if I lean out of the bedroom window I can see it at the end of the road) and the exchange is around 800m away.

Should I expect the speeds to increase over time as the training period does it's thing? Here's what the router is saying:

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The DSL uptime is only a few hours due to me accidentally switching the router off at the wall.
 
I too use TalkTalk (I live near the cabinate) and I purchased the medium (38 Mbps) package. I found that our speeds maximum did not increase but instead the drops became less frequent when performing speed tests. Any changes in speed over the "set up" period won't be drastic do the extent of increasing by 10Mbps or more.

My advice would be to wait a week and then phone up if the speed doesn't improve as it seems pointless to pay for a service your not getting the maximum of.
 
It looks like you're on a 40/10 profile although this might fix itself. The sync rate of 56 Mbps is below even the lowest estimate for the impacted range, and your upstream rate is nearly half of that.

Did you have an engineer install with a new faceplate or is it a filter plugged into an extension socket?
 
Sounds like you have a wiring issue (internal or external) or you've been put on the lower profile by mistake.

Call them or email them and see what they have to say.

With that speed estimate... you should easily be getting 60mbit minimum down.
 
lafemmefatale said:
Filter plugged into master socket. No engineer visit.
Click to expand...

Unscrew the master socket and plug the filter straight into the test socket that's hiding behind the faceplace.

Restart the router and see what happens.

That will tell you if the wiring problem is inside or outside your house.

Other possibility may be router or filter... you should have got at least 2 filters? Try the other one in the same test port behind the master socket.
 
Hmmm... same with different filter too?

(just trying to rule out options before you call talktalk support to speed up the call... things they might get you to check).

Most likely external wiring or wrong profile...
 
The wrong profile won't affect your maximum attainable rates.

Try connecting it to your test socket without a filter.
 
Yeah, you would need a different cable

You could bodge one up... but I suppose you wouldn't want to start stripping cables etc.

If you've tried two different filters... it's not really worth it.

A functioning filter won't make a huge difference in attainable speed (1-3%) and it is highly unlikely that you have 2 broken filters.

Call talktalk...
 
Give it a few days without turning it off and on again before you call anyone. It's probably going to gradually drop the SnR margins until it disconnects before picking the level it's going to stay at.

So be patient. Plug it all back in and leave it for a week.
 
I'll give them a call in the morning. I was stopped in the street by someone selling TalkTalk products, and after a chat he gave me the number for the UK call centre, so I'll use that one.

Will update as things progress, thank you for you help. :)
 
Caged said:
Give it a few days without turning it off and on again before you call anyone. It's probably going to gradually drop the SnR margins until it disconnects before picking the level it's going to stay at.

So be patient. Plug it all back in and leave it for a week.
Click to expand...

That's wrong. The target SNR margin on FTTC doesn't vary, it is always 6dB.

The training process doesn't work like that anyway, in effect it is always training. Nothing special occurs within the first ten days that wouldn't happen outside that period.

What the DLM will do is reduce the sync speed by enabling interleaving and G.INP if it detects a lot of errors in a 24 hour period.

So in the OP's case this won't increase their attainable speed.

The OP clearly has an issue as their attainable is way below the estimate and also their attenuation is very low (16dB approximately) so they should easily be able to get the full 80/20.

I don't think the profile is capped either as the upstream is below the cap of 9999. Although I suppose it could just be the line performing below that cap anyway. Either way, OP has an issue.

OP, do you get any crackling on the phone?
 
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