Been a TT customer (on ADSL) for years, more fool me. Currently paying £45 (I know!!) for basic ADSL.
So today I thought I'd have another stab at switching. I'd tried in 2015 (how time flies!) only for Sky to tell me TT would not allow them to take over the line, so the switch failed. I basically CBA to try again until now. Meanwhile the cost of the TT service has been increasing and increasing (it wasn't always £45!).
Today I find there are no UK- (or Ire) based customer facing staff at TT. Not one. All of their customer facing staff are now in Asia somewhere. Including retentions/cancellations. I couldn't understand anyone on the phone, and the line was awful. Seriously, there are Indian scammers with better setups than TT's call centre partners. Didn't get anywhere due to neither of us understanding the other, and gave up.
Tried the live chat. And blow me down, the live chat is staffed by people who barely understand English as well. And are very pushy. Sir, you asking me now be telling me what you are want, I am fully understanding and making your outcome a success today, you no needing be having a centre calling of UK.
Sorry I'm not being racist, I just find transactions are easier if two people share a common language.
Other reasons for leaving: the TT Huawei router is absolute filth, damn thing crashes as soon as you have any serious throughput, you can feel the poor little thing overheating, and it stops serving its web interface. Full power cycle needed every few hours.
They have the cheapest fibre packages but the absolute most expensive calls, making them pretty "meh" in value stakes. £12/pm for their anytime calls is the most expensive of the major providers, negating any cheapness in the bb.
But mostly it's the lack of UK customer service staff that I can't abide. Other providers manage to have UK call centres (like Sky) so it really is terrible penny pinching in an operation the size of TT.
Oh and their out-of-contract price rises are ridiculous. It's like they want you to switch. £22/pm bb rising to £41 (!!!) outside of the 18 month contract. £22 -> £41! Wow. I guess they're after idiots like me who don't bother switching until 5 years after they ought to.
Service and reliability - fair
Any kind of customer service - non-existent (unless you grew up in somewhere like Hong Kong and can understand the accent)
So today I thought I'd have another stab at switching. I'd tried in 2015 (how time flies!) only for Sky to tell me TT would not allow them to take over the line, so the switch failed. I basically CBA to try again until now. Meanwhile the cost of the TT service has been increasing and increasing (it wasn't always £45!).
Today I find there are no UK- (or Ire) based customer facing staff at TT. Not one. All of their customer facing staff are now in Asia somewhere. Including retentions/cancellations. I couldn't understand anyone on the phone, and the line was awful. Seriously, there are Indian scammers with better setups than TT's call centre partners. Didn't get anywhere due to neither of us understanding the other, and gave up.
Tried the live chat. And blow me down, the live chat is staffed by people who barely understand English as well. And are very pushy. Sir, you asking me now be telling me what you are want, I am fully understanding and making your outcome a success today, you no needing be having a centre calling of UK.
Sorry I'm not being racist, I just find transactions are easier if two people share a common language.
Other reasons for leaving: the TT Huawei router is absolute filth, damn thing crashes as soon as you have any serious throughput, you can feel the poor little thing overheating, and it stops serving its web interface. Full power cycle needed every few hours.
They have the cheapest fibre packages but the absolute most expensive calls, making them pretty "meh" in value stakes. £12/pm for their anytime calls is the most expensive of the major providers, negating any cheapness in the bb.
But mostly it's the lack of UK customer service staff that I can't abide. Other providers manage to have UK call centres (like Sky) so it really is terrible penny pinching in an operation the size of TT.
Oh and their out-of-contract price rises are ridiculous. It's like they want you to switch. £22/pm bb rising to £41 (!!!) outside of the 18 month contract. £22 -> £41! Wow. I guess they're after idiots like me who don't bother switching until 5 years after they ought to.
Service and reliability - fair
Any kind of customer service - non-existent (unless you grew up in somewhere like Hong Kong and can understand the accent)
