Upto last week I was getting 9Mbs download speeds on my BB connection, then it went down to 1.6Mbs, spoke to engineer who said that the exchange is correct in new low speed and because of heavy traffic that I'd more or less have to put up with it, so as you can guess im not happy. Tested speeds at various times of day and still the same...shud I keep moaning at them or do I really have to put up with it..???
Talktalk speed problem
- Thread starter tyketto
- Start date
They've checked the line and said no faults and that the exchange is sending out 1.6Mbs, my mate who lives in next street is getting 14Mbs and he's with talk talk and used same speed checker. How do I check my line stats.
Not a happy chap sooo . I contacted them again, arranged engineer for a call back..he said same thing and that he cant find the problem so I asked to be put through to complaints,spoke to a whinge person who checked my stats again and there is a fault at the exchange, something to do with high voltage and there gonna fix it..apparently...
Eventually got it sorted after 2 more calls and chat on there website over last week..i got a txt today sayin an engineer would check my problem ..then an hour later got another txt saying it was fixed. My speeds are now 11.20Mbs download and 0.89Mbs upload, so its faster than previous...im happy now.. until sumthing else happens..lol