Firstly, this is a rare occurrence. Maybe 4 times in as many months. But after spending a fortune on this new PC and this happens, I want to nip it in the bud or find the problem as soon as possible.
While playing BF5 tonight, I lost power to some USB devices. I don't know exactly how many but I know that my keyboard and mouse died.
I heard some popping (I have a PCI-E sound card which went a bit crazy too) in my headphones and then the devices came back to life after a few seconds.
I did hear the familiar USB unplug sound.
The sound in game was ruined, so I had to quit the game.
Diving through the event logs, I found the following three entries at the time, showing as a warning:
Here is my specs, taken from speccy:
The errors seem to point to bluetooth, which is odd, since the only thing I use which is bluetooth is a xbox controller and I've not used that for a while.
This may be unrelated, but I noticed (speaking of bluetooth) after 2 months of use that the built in bluetooth and wifi on the motherboard just doesn't work. It is enabled in the BIOS, but windows can't find any of it. Some Googling did suggest it is a known issue sometimes with Gigabyte boards. So I purchased a bluetooth dongle to allow me to use the controller. Latest BIOS by the way.
This issue only happens when playing games. Unfortunately, I don't play enough games at the moment to do a proper test. I only play BF5 and some indie games. I can't point the finger at BF5, but in my usage, it always happens in that game.
Maybe this issue isn't a major one. But stuff like this worries me as left unchecked, could cause a bigger problem down the line.
While playing BF5 tonight, I lost power to some USB devices. I don't know exactly how many but I know that my keyboard and mouse died.
I heard some popping (I have a PCI-E sound card which went a bit crazy too) in my headphones and then the devices came back to life after a few seconds.
I did hear the familiar USB unplug sound.
The sound in game was ruined, so I had to quit the game.
Diving through the event logs, I found the following three entries at the time, showing as a warning:
Code:
Log Name: System
Source: BTHUSB
Date: 16/08/2020 23:15:07
Event ID: 34
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: TITAN
Description:
The local adapter does not support an important Low Energy controller state to support peripheral mode. The minimum required supported state mask is 0x2491f7fffff; got 0x1fffffff. Low Energy peripheral role functionality will not be available.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="BTHUSB" />
<EventID Qualifiers="32773">34</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-08-16T22:15:07.919266400Z" />
<EventRecordID>46486</EventRecordID>
<Channel>System</Channel>
<Computer>TITAN</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>0x2491f7fffff</Data>
<Data>0x1fffffff</Data>
<Binary>00000000030028000000000022000580000000000000000000000000000000000000000000000000</Binary>
</EventData>
</Event>
Code:
Log Name: System
Source: HidBth
Date: 16/08/2020 23:15:34
Event ID: 2
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: TITAN
Description:
Bluetooth HID device either went out of range or became unresponsive.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="HidBth" />
<EventID Qualifiers="32769">2</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-08-16T22:15:34.937086300Z" />
<EventRecordID>46487</EventRecordID>
<Channel>System</Channel>
<Computer>TITAN</Computer>
<Security />
</System>
<EventData>
<Data>\Device\_HID00000040</Data>
<Data>
</Data>
<Binary>00000000020050000000000002000180000000000000000000000000000000000000000000000000</Binary>
</EventData>
</Event>
Code:
Log Name: System
Source: Microsoft-Windows-DistributedCOM
Date: 16/08/2020 23:16:05
Event ID: 10016
Task Category: None
Level: Warning
Keywords: Classic
User: TITAN\hamil
Computer: TITAN
Description:
The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
{C2F03A33-21F5-47FA-B4BB-156362A2F239}
and APPID
{316CDED5-E4AE-4B15-9113-7055D84DCC97}
to the user TITAN\hamil SID (S-1-5-21-388699275-1505916627-1611425729-1001) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.ShellExperienceHost_10.0.18362.449_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-155514346-2573954481-755741238-1654018636-1233331829-3075935687-2861478708). This security permission can be modified using the Component Services administrative tool.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
<EventID Qualifiers="0">10016</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2020-08-16T22:16:05.608037600Z" />
<EventRecordID>46488</EventRecordID>
<Correlation ActivityID="{f4f9fbfa-acec-4696-98ba-c6cc3af82f75}" />
<Execution ProcessID="1208" ThreadID="34260" />
<Channel>System</Channel>
<Computer>TITAN</Computer>
<Security UserID="S-1-5-21-388699275-1505916627-1611425729-1001" />
</System>
<EventData>
<Data Name="param1">machine-default</Data>
<Data Name="param2">Local</Data>
<Data Name="param3">Activation</Data>
<Data Name="param4">{C2F03A33-21F5-47FA-B4BB-156362A2F239}</Data>
<Data Name="param5">{316CDED5-E4AE-4B15-9113-7055D84DCC97}</Data>
<Data Name="param6">TITAN</Data>
<Data Name="param7">hamil</Data>
<Data Name="param8">S-1-5-21-388699275-1505916627-1611425729-1001</Data>
<Data Name="param9">LocalHost (Using LRPC)</Data>
<Data Name="param10">Microsoft.Windows.ShellExperienceHost_10.0.18362.449_neutral_neutral_cw5n1h2txyewy</Data>
<Data Name="param11">S-1-15-2-155514346-2573954481-755741238-1654018636-1233331829-3075935687-2861478708</Data>
</EventData>
</Event>Here is my specs, taken from speccy:
Code:
Summary
Operating System
Windows 10 Pro 64-bit
CPU
Intel Core i9 9900KF @ 3.60GHz 44 °C
Coffee Lake 14nm Technology
RAM
32.0GB Dual-Channel Unknown (18-19-19-39)
Motherboard
Gigabyte Technology Co. Ltd. Z390 AORUS MASTER-CF (U3E1) 42 °C
Graphics
Dell AW3418DW¥ (3440x1440@120Hz)
2270W (1920x1080@60Hz)
3071MB NVIDIA GeForce RTX 2080 Ti (Gigabyte) 43 °C
Storage
953GB Sabrent (Unknown (SSD))
1907GB Sabrent (Unknown (SSD))
5589GB Seagate ST6000DM003-2CY186 (SATA ) 40 °C
1397GB SAMSUNG HD154UI (SATA ) 32 °C
Audio
EVGA NU Audio
PSU
Corsair (CP-9020084-UK) RMi Series RM1000iThe errors seem to point to bluetooth, which is odd, since the only thing I use which is bluetooth is a xbox controller and I've not used that for a while.
This may be unrelated, but I noticed (speaking of bluetooth) after 2 months of use that the built in bluetooth and wifi on the motherboard just doesn't work. It is enabled in the BIOS, but windows can't find any of it. Some Googling did suggest it is a known issue sometimes with Gigabyte boards. So I purchased a bluetooth dongle to allow me to use the controller. Latest BIOS by the way.
This issue only happens when playing games. Unfortunately, I don't play enough games at the moment to do a proper test. I only play BF5 and some indie games. I can't point the finger at BF5, but in my usage, it always happens in that game.
Maybe this issue isn't a major one. But stuff like this worries me as left unchecked, could cause a bigger problem down the line.
