Terminal Services Disconnection Issue

Mikoyan

Mikoyan

Mikoyan

Soldato
Joined
4 Aug 2004
Posts
2,734
Location
on OCUK
Hi guys! :D

Got a bit of a problem, I work for a firm that produces 3rd party software, and we have customers that use this software at various locations around the country.

There is one company in particular that seems to be having some sort of issue, they have 6 user licenses, and sometimes call and say there user license limit is reached (6 users active, wont allow anymore)

....But the customer tells me that there are only 2 people using the system. I then log into thier site via VPN and check the terminal services sometimes they have users logged in that still arent logged into the 3rd party software (session ended so to speak) but they still show in the terminal services.....

Sometimes they have a disconnected message, or sometimes they are active when they say they have logged off! :confused:

We have determined it is not our software but seems a networking issue? Does anyone have any recommendations on what I should do to find out why they keep on:

*getting disconnected from the network....(which keeps the users session within our software, taking up 1 license)

*terminal services shows user active when they have logged out....

Any help will greatly be appreciated! :eek: :)
 
i can bet £5 that most of this is user error

people closing the terminal services window with a cross rather than selecting log off. They say they have but i bet they havent when you check the history ;)

it is also possible if the connection at their end drops, the Session will terminate and not log them off properly.

Basically you need to tell them to make sure their staff are logging off, and not closing the terminal services.

And as for the disconnections, like you say, thats a problem with their connection. you say its only this particular company that is having these problems ? its allmost certainly their connection then. If it was yours ,it would effect other customers too. if they want to run some checks, i guess your going to need traceroutes, pings etc..
 
On a TS server you can set it to automatically log off disconnected sessions after a set time... in Terminal Server Configuration i believe (or in group policy if you prefer).
 
Thanks for the replies!!! :D

Just wondering how can i check thier history? It would be nice to know what they are doing! :p

Thanks! :)
 
im not sure if there is a connection history or not

i just assumed there would be. But on digging around i can find no info on it. Anybody know ?
 
You must log in or register to reply here.
Back
Top Bottom