Soldato
- Joined
- 22 Aug 2005
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- 8,971
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I'd use them if there was say 10% reduction in my bill. Why should I have to do the cashiers job for them? That's what I'm paying for dammit.
Tesco "self-service"checkouts
- Thread starter el_dazza
- Start date
![[TW]Fox](/data/man-of-honor/2009.png){kind=avatar}
These work really well until some plank brings a trolley full of their weekly shop and self services it even though it says 10 items or less.
If you try and put through loads of items it should sound a big alarm with an arrow pointing at the shopper, continually shouting 'THIS CUSTOMER IS BRAINDEAD'
That would do the trick.
If you try and put through loads of items it should sound a big alarm with an arrow pointing at the shopper, continually shouting 'THIS CUSTOMER IS BRAINDEAD'
That would do the trick.
To be quite frank, they are a joke. We have a target to put 35% of all customers through them per day 
They crash with alarming regularity (Not uncommon for them to crash 4 or 5 times a day, requiring a reboot at best), and are generally unhelpful from a staff point of view. They are introducing full chip & pin on them ATM, but there's been somewhat of a holdup, as a virus was introduced along with the chip & pin software- Make of that what you will.
Oh, other thing- The produce/ bakery selection is another joke, as they didn't bother to categorise it (The older versions did, but they were even worse), but instead expect the customer to know what we've called it and to be able to find it in an alphabetical list (Always fun when someone cant spell)
-Leezer-
They crash with alarming regularity (Not uncommon for them to crash 4 or 5 times a day, requiring a reboot at best), and are generally unhelpful from a staff point of view. They are introducing full chip & pin on them ATM, but there's been somewhat of a holdup, as a virus was introduced along with the chip & pin software- Make of that what you will.
Oh, other thing- The produce/ bakery selection is another joke, as they didn't bother to categorise it (The older versions did, but they were even worse), but instead expect the customer to know what we've called it and to be able to find it in an alphabetical list (Always fun when someone cant spell)
-Leezer-
Suspended
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- 12 Aug 2006
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- CandyMountain
They deserve whatever they get with regards to thieving with this cost cutting technique.
It's not realistic to expect older customers to have to learn how to use the machines, people deserve to have face-to-face contact - it's not like Tesco can't afford it.
It's not realistic to expect older customers to have to learn how to use the machines, people deserve to have face-to-face contact - it's not like Tesco can't afford it.
I quite like them actually ... the Asda ones that is, not tried the Tesco's one yet.
I must have used them around 10 times now, and as an example as to how useful they are I was in getting a few things for lunch earlier and it was utterly mobbed, luckily nobody was interested in the self-service checkouts so I swiped them through, inserted a fiver and was out within a minute
Even when I go in the evening and its dead, if I have less than 15 items i'll always go to the self service, its far quicker than getting someone else to do it for you.
I must have used them around 10 times now, and as an example as to how useful they are I was in getting a few things for lunch earlier and it was utterly mobbed, luckily nobody was interested in the self-service checkouts so I swiped them through, inserted a fiver and was out within a minute
Even when I go in the evening and its dead, if I have less than 15 items i'll always go to the self service, its far quicker than getting someone else to do it for you.
I don't use them, I personally think that being served at the till is part of going to a shop, if I wanted absolutely no human contact then I'd order online.
I also don't see why I should help put those people out of a job, which is essentially what this is all about and somehow I doubt the savings would ever be passed onto customers.
What really gets on my nerves is being asked every single time I go in if I'd like to use them.
NO!
I also don't see why I should help put those people out of a job, which is essentially what this is all about and somehow I doubt the savings would ever be passed onto customers.
What really gets on my nerves is being asked every single time I go in if I'd like to use them.
NO!
[TW]Fox said:
I wish we could use something like that at our Customer Service Desk to be honest with you, some chap came in with a bluetooth device he had allegedly brought from us, no packaging no reciept or even box/ manual and expected me to give him a refund for it 'because it was crap'.
After i asked why, he turns and says 'I cant get it to work'. So basically hes thought to himself when he got home after buying it 'Great a new gadget i can use' Doesnt read the manual, and thinks he knows it all.
Thing is though what does he expect me to do about the fact he quite clearly is braindead. No proof of purchase, popular model, no proof the thing doesnt work. I cant do diddly squat about it. ANYWAY...
...what happened was he got into a stropp (quite literally) and threw it to me declaring i may as well throw it in the bin. Mumbles something about disgrace and leaving me like 'What on Earth?'
Now things like that are worth a massive alarm sounding declaring the customer braindead.
/rant & apologies.
I went shopping with my sister the other night at Tesco and she went to the self-service till but I stood in a queue because I had a DVD, which needed the security case thing removing, and had finished before her despite the fact there was no queue for self-service!! Faster, not convinced and we still have the old style ones where you don't need to enter a PIN or anything 
Felix LaPoubelle said:
Claim back from who? When somebody does a chargeback (rings their bank and says a transaction was not done by them) the bank refunds them and automatically takes the money back from the retailer so its the retailer that looses out.
I forgot to mention how bad the ASDA ones are...you scan and put the item in the bag but it cant keep up and thinks you haven't put it in yet so you end up taking it out and putting it in the bag again! 
I do like self service but sort it out please!
I do like self service but sort it out please!
Associate
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- 29 May 2003
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- Cambridge
Quoted for truth - absolutely 100% right.Kami said:
<rant>
I hate these ******* things with a passion. Out of sheer curiosity/novelty value, I tried them a few times when they first appeared in our local Tesco. Never again - never used one once without the ******* thing going wrong.
What I've saved in time has been offset by anger and the desire to stick my fist through the bloody machine - by the time I've usually ****** around scanning and rescanning stuff I could have been through a normal till and bloody halfway home
</rant>
And breathe ... relax, for chrissakes ...
My wife thinks it's hilarious - she says she gets on with them fine and tries to persuade me to use one if we're in there and all the staffed tills are stacked out. At that point, I feel the blood starting to boil and I'll say something like "**** off, I'll stand in this queue, thank you ...".
I spend all damn day at work sat in front of a computer - just for once it's nice to get a bit of human contact. My old Mum works in one of these hateful places, so I know from her what a lousy job it can be manning a till - she is required to be polite to customers who usually respond with a grunt or a monosyllable and throw a credit/debit card in her general direction. Mind you, the store she works in is right near Basildon, so I guess that's to be expected
j/k ...With that in mind, I always try and have a laugh with the girl on the till - it has been known for the wife and me to have one of the staff in fits when we start bickering about packing the shopping - or at the very least, smile and have a brief conversation with them.
As Kami said, these things are all about saving money for Tescos, not making things easier for their customers, which is my main reason for not using them. Tesco's commitment to their customers only goes so far - Tesco doesn't do anything that doesn't have a financial benefit for them and them alone. I'm sure there are some unenlightened individuals who think Tesco gives them Clubcard vouchers out of the goodness of their hearts and are not aware that information about what you do/do not buy is passed on to a marketing company - I once had a long, frustrating argument about this with my father in law, who refused to believe it, even when his own wife, who agreed with me, called him too trusting and naive.
To think otherwise IS naive ... you might get fawned over when you speak to someone, but to them you are just a number on a very long list, which is exactly the same attitude they have to their staff, who are treated like cattle.
Associate
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- 14 Jul 2004
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Bar the lack of security with PIN when using cards, I love them. It takes me far less time to go and get dinner,, and you dont have some assistant that gets confused when you bill comes to £4.25 and you hand over a £5 note with the extra 25p
I will always use the self service counter.
I will always use the self service counter.