Thats right, its another eBay problem thread...

Spuddy · 3 Oct 2017 at 20:55

Ok so please be patient as Im generally unexperienced with eBay and have never had to return an item before.

I bought a lighting unit on the 5th September off an eBay shop seller in Ireland. Its an aquarium/terrarium lighting hood that contains 10 LED's. However tonight I have just noticed that 7 of these LEDs are no longer working only a matter of weeks after usage. Looking back on a photo from Sunday night I can see in the background that these 7 LEDs are indeed not working then either, I was obviously just too oblivious to realise.

The eBay item page states they offer a 14-day money back guarantee, which obviously I am out of. But isn't there any kind of law/regulation that still allows me to be covered under warranty as it is an electrical product?

From time of arrival of it actually landing on my doormat (not literally thankfully) to now is probably JUST 3 weeks if that. It seemed to have been sent my snail mail. Obviously this is not an acceptable amount of working time for such a product.

I've opened a returns request with the seller, which I presume was the right thing to do (is it?), however I've not had a reply from them yet but I've got the feeling they're just going to tell me to sling my hook.

Picture added to make this post less boring and to illustrate my point because I tend to ramble.

Thanks!

Bennyedgehog · 3 Oct 2017 at 21:08

After the returns request expires eBay will contact asking if the matter has been resolved then you will have the opportunity to take it up with eBay, which is worth a try. Good luck.

MissChief · 3 Oct 2017 at 21:09

Was it a new item or used? New I'd say you can get a refund, used I'd say you're SOOL.

cainer · 3 Oct 2017 at 21:12

you'l get your money back, ebay like to side with the buyer

FoxEye · 3 Oct 2017 at 21:12

Silly question... but is there a setting on it? I just noticed the three that are "working" look to be in a v-shape pattern. I'm wondering if the others are turned off due to being on a low-brightness mode or something?

Spuddy · 3 Oct 2017 at 21:20

Thanks for all the replies, I feel a bit better about it now. Will I have to pay to return the item too or will the seller generally not require it for a refund/replacement?

MissChief said:
Was it a new item or used? New I'd say you can get a refund, used I'd say you're SOOL.

It was a brand new item which, I would have accepted the fault had it been second hand.

FoxEye said:
Silly question... but is there a setting on it? I just noticed the three that are "working" look to be in a v-shape pattern. I'm wondering if the others are turned off due to being on a low-brightness mode or something?

Yeah I thought this too as the patterning does seem odd, however I don't remember touching it however and all lights were working before. I couldn't see any obvious switches or buttons on the device.

Vonhelmet · 3 Oct 2017 at 23:02

Was it from a business or private seller?

Spuddy · 3 Oct 2017 at 23:57

Vonhelmet said:
Was it from a business or private seller?

It's from a business. Items are posted from a Dublin shop yet when you dig around their page it says they're based in Hong Kong :confused:

Caged · 3 Oct 2017 at 23:59

But it says right there that it passed all the quality checks, how could such a fine piece of Chinese manufacturing fail?

NoobCannon · 4 Oct 2017 at 06:49

Youve missed a button somewhere and its stuck on a low powered Mode.

A link to the item would be helpfull

Edit - never mind i assume this is it and you
Can clearly say it has a partial lighting mode ....

Vote op name change to “partially lit”

Big Spender · 4 Oct 2017 at 07:07

If the seller refuses the return through ebay, then go to PayPal and open a dispute there. Most dont realise that paypal offer protection for purchases for a lot longer than ebay does. So open a dispute on PayPal saying item is faulty and you'll get your money back in the end. The seller cant refuse the return on PayPal and PayPal will tell you to send it back to the seller.

pastymuncher · 4 Oct 2017 at 10:22

Doesn't Paypal cover you for 6 months or something like that these days? You always have that to fall back on if the seller messes you around. As it was brand new then surely there should be a 1 year minimum warranty as it was from a business seller?

Avenged7Fold · 4 Oct 2017 at 10:28

Have you tried switching it to full power mode?

https://images-na.ssl-images-amazon.com/images/I/41+ygLA+AvL.jpg

Dunks · 4 Oct 2017 at 10:43

Avenged7Fold said:
Have you tried switching it to full power mode?

https://images-na.ssl-images-amazon.com/images/I/41+ygLA+AvL.jpg

Lol OP.

booyaka · 4 Oct 2017 at 11:39

This is a "shining" example of checking out your item before posting a thread. "watt" a nonsense.

Dan103 · 4 Oct 2017 at 12:20

NoobCannon said:
Vote op name change to “partially lit”

+1

FortuitousFluke · 4 Oct 2017 at 13:18

booyaka said:
This is a "shining" example of checking out your item before posting a thread. "watt" a nonsense.

I see what you did there, but I'm switched on, as opposed to partially switched on, which might not have offered the illumination required to identify your puns.

Rannoch · 4 Oct 2017 at 13:21

eBay generally sides with the buyer so open a case.

Avenged7Fold · 4 Oct 2017 at 13:29

Vargas said:
eBay generally sides with the buyer so open a case.

Why?

The problem likely is the user rather than the item.

Given OP took almost a full month to notice that 7 out of 10 of his LED's were off, i am willing to bet that he was not attentive enough to notice that the switch goes the other way to light them all up for full brightness

Rannoch · 4 Oct 2017 at 13:47

Avenged7Fold said:
Why?

The problem likely is the user rather than the item.

Given OP took almost a full month to notice that 7 out of 10 of his LED's were off, i am willing to bet that he was not attentive enough to notice that the switch goes the other way to light them all up for full brightness

Lol

Refund anyway just incase