The JSA people always say let them know asap if your circumstances change.
I tried ringing them, infinite call centre queue. So I decided I'd just go in...
It seemed like they're unprepared to deal with someone giving them 2 weeks notice of a new job starting, like nobody's ever done it before lol.
Ended up in a messy situation where the lady had to book a reminder for herself to cancel it in a couple of days which would take effect a week later.
My P45 will get sent to me godknowswhen and godknowshow, which is annoying because the new employer has asked for it.
Lesson for future bums:
- don't bother being proactive with JSA people, either communicate with them in your regular scheduled meeting, or when you begin work (no point telling them a future start date they can't cope).
Lesson for the JSA people:
- It was possible to start a claim via a website, it should be possible to end a claim via a website too.