They definitely are.
Take call centres as the most obvious example. It's already much cheaper and easier to just have AI agents dealing with customers, so that's what companies are moving to.
The AI is taking our jerbs thread
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Take call centres as the most obvious example. It's already much cheaper and easier to just have AI agents dealing with customers, so that's what companies are moving to.
Yeah but that means nothing here because everyone on ocuk is a six-figure executive of some sort
But that's been happening years with automated voice systems. Not really an AI thing.
the basic voice stuff was just for routing calls. The new agentic systems handle the whole interaction with the customer, and completely replace the human element.
I think I'm ok for the time being, there are a ridiculous amount of nuances and experience based knowledge that only I and my direct team really knows, so unless we teach that all to a model, it couldn't do our jobs. But I fully expect that exact thing to become an ask in the future, basically us training our replacements.
I’m not sure AI agents are really doing that well in customer service.
Every time I have interacted with one, I’ve had to escalate to a human because it was either infuriating to deal with, it couldn’t deal with the issue or it dealt with it incorrectly.
A human had to rework the issue and at the same time it puts me off using said company because their AI agents are about as clever as a plank of wood and infuriating to deal with so they are potentially losing sales at the same time.
Every time I have interacted with one, I’ve had to escalate to a human because it was either infuriating to deal with, it couldn’t deal with the issue or it dealt with it incorrectly.
A human had to rework the issue and at the same time it puts me off using said company because their AI agents are about as clever as a plank of wood and infuriating to deal with so they are potentially losing sales at the same time.
It's an expensive operation to setup and accurately train, not to mention the ongoing maintenance to keep it up to date with your platform or fix low quality interactions.
Far from a seamless replacement.
There’s a decimal point in the middle of my six figures.
I guess it will be more infuriating for people who are already technically competent - like if I can already find out some info online or can do something online then I will do so already ergo the only time I need to phone customer services is when I need to speak to an actual human and invariably this means that the AI chatbot services (currently) are pretty much useless for instances where someone like me is calling.
But for many calls there are boomers who will say still phone their bank to check their balance and it's those type of calls that absolutely ought to be automated away.
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Only to check that I am still considerably richer than yo.
Soldato
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I feel like we need an alternative to everything for people who were born in the 80s/90s and grew up with technology at a time when you needed to learn a bit about it to use it. The generations before and after need to be handheld and coddled and AI agents probably work well for them because they never learnt how to find information from scratch in a digital world.
Every interaction I have with anything AI seems to just leave me infuriated and delayed, because I can do it quicker myself. I don't trust AI because I know how to search for things myself, and I can usually tell when something is off as a result.
I don't see my job being replaced by AI anytime soon (Finance Manager/NetSuite admin) - if anything I'm currently the gatekeeper to any new AI features being introduced to our area of the business and I will stamp my foot down so hard and so quickly on any AI-hyped nonsense that comes our way - which seems to be what 99.9% of it is so far. Even Microsoft's CoPilot stuff in Excel and elsewhere is disappointing and a bit ****. I'm also quite against it because it's so bad for the environment - AI data centres will become legitimate targets for eco terrorism before too long, and rightly so if all they're doing is enhancing search results for lazy feckless morons who never learnt to use a computer/their brains properly. Guh.
Every interaction I have with anything AI seems to just leave me infuriated and delayed, because I can do it quicker myself. I don't trust AI because I know how to search for things myself, and I can usually tell when something is off as a result.
I don't see my job being replaced by AI anytime soon (Finance Manager/NetSuite admin) - if anything I'm currently the gatekeeper to any new AI features being introduced to our area of the business and I will stamp my foot down so hard and so quickly on any AI-hyped nonsense that comes our way - which seems to be what 99.9% of it is so far. Even Microsoft's CoPilot stuff in Excel and elsewhere is disappointing and a bit ****. I'm also quite against it because it's so bad for the environment - AI data centres will become legitimate targets for eco terrorism before too long, and rightly so if all they're doing is enhancing search results for lazy feckless morons who never learnt to use a computer/their brains properly. Guh.
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Soldato
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lol ... I'm finding the search AI quite a time saver, but I feel a bit guilty using it, seeing that all the big techs are talking about needing more nuclear power to power it all, which I'm not in favour of.
I just find it wrong too often to trust it
Maybe but I built my first PC in 1993. A 486 DX 33 before then I had a shop bought 286 12.5Mhz beast. Like you if I multiply two numbers together I can check that it is in the right ball park in my head before resorting to pen and paper as a check. If it doesn't seem right, it likely ain't, Born in '52.
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That's just silly, especially if we're in a net-zero environment. It's not bad for the environment - we just need more nuclear.
I can see it being used to track remote workers in a more invasive way. We've seen Microsoft implement something similar in Windows with Recall.
It's not a big leap to imagine businesses wanting something like this to see just how much people are slacking and/or to try and force an increase in productivity.
It's not a big leap to imagine businesses wanting something like this to see just how much people are slacking and/or to try and force an increase in productivity.
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Nothing says...
"Tell me you don't track productivity without telling me you don't track productivity"
... by looking for solutions for tracking remote working.
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Under pressure to implement AI on our help desk. One of the measures of success I can think of would be if the metrics on the help desk improve. But it occurs to me that we don't normally look at our help desk stats. So improving them really achieves nothing. Also our helpdesk is more of ticketing system, assigning work than a database of solutions. Very little answers to questions in it. It's actually a poor dataset to feed an AI.
Of course it ticks a box.
Of course it ticks a box.
