The Cheezus Thread - A Startup Journey

Soldato
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It's 2021, I always have a million ideas but my priority for this year is really to grow my Cheezus app and it's userbase. I thought putting all my goings on would be useful to someone in here, and if nothing else helps me order my processes and plans!

Background:

My wife and I were eating cheese, which is a typical events chez Jones, and my wife said "why isn't there a vivino for cheese?". Obviously, I am incapable of thinking about something without acting on it, so...
I designed a rough idea for the basics of the app, from a UI perspective using Adobe XD and hit UpWork on the search to try and find someone to build it.
Cue a long delivery time, but eventually we got to our V1.
It's not perfect, the UI I'd like to change some things on, and I'd also like to have more images for the machine learning (we trained the app on about 10k images of cheese, which was about 10 cheeses) but that will hopefully all come...

But, v1.0 was released and it's in both app stores.

https://cheezus.co

https://apps.apple.com/us/app/cheezus/id1501542846

https://play.google.com/store/apps/details?id=co.cheezusapp.cheezus&hl=en&gl=US

Cost to this point: $1100

Business Model:

The app currently is free with adsense banner at the bottom. This pulls in next to bugger all, but it's 1 stream regardless.
In a B2C sense, each pairing on the app (e.g. fig and pear chutney is lovely with a brie) has the option on the back end for me to provide a sales link for each pairing, so I can link it to amazon affiliate links, or links from other producers (which is my aim, over amazon for sure). Amazon % is utter garbage, so the aim is to have a multitude of producers with link tracking enabled for links, so we can track the conversions and work out a % per sale/ click from Cheezus to them.
There is a future option I'm looking at for producers of cheese (who were hit hugely last year due to the main cheese buyer - hospitality, not buying cheese!) to be able to do the same as the pairing producers in linking directly to their stores for customers to buy cheese.
On top of this we have been exploring the above, but extended for subscription cheese boxes worldwide, using a fulfilment company (already spoken to) and producers sending directly to the fulfilment company and they send to customers. All this would be handled our side in the app. (a fair bit of dev work associated with this, so it's in the backlog right now).
I spoke to the founder of vivino as well about pulling in wine data from an API and have it automatically populate a pairing for cheese based on the type of wine and flavour profile, which would link back to vivinos app/shop to buy. He said come back when I have 2500 users, so that's my aim.
Other avenues include things like cheese boards, knifes and other cheesy accessories as options to purchase through our site/socials and app.

Multi faceted, but not focusing on all of these up front.

The rest of 2020:

I let it slip really. I didn't focus a lot of time on building a community and this showed. I spent about $200 on advertising on app stores, which was useless to be honest with you. I got installs on android but then lost them just as fast with no feedback. This wasn't the way to build a brand and app community. I then got bogged down with my real job, and then got a new job that was working me 12hr days. I was tired and for once had no motivation for my own stuff. That changed when I took my time off in December and I built a plan.

Cost to this point: $1700 + $1200 = $2900
(build costs, apple dev account, business creation in UK, adverts on FB, adverts on google play store, running website for a year + $1200 for running machine learning servers)

Stats for 2020 (as of Dec):

- Android Users: 94
- Apple Users: 178
- Facebook page likes: 1650
- Instagram follows: 622
- Number of Types of Cheeses: 242
- Twitter followers (haven't been using it tbh): 49


2021 Plans:

My wife wanted to know why we spend 100 a month on Cheezus servers if I'm not doing anything meaningful with it, which is right. I got into a better space in Dec and whilst we don't have a zero budget, we have to justify those spends and put them in the right places for the board (my wife) to approve.

GOALS:

- Increase active users to 2500 - User aquisition means everything. Raising money? They want to see your user base growth. Want to build a community? Need users for that? Building a brand? Yep. Everything requires more people using your app, but as I quickly realised last year, this wasn't the way to do it just slapping a sponsor on the app store and hoping it works. I need the RIGHT users. This is a slower build, but it's more valuable.

- Launch in other countries - The app is in English right now and so I would like to make it translated to Spanish, German and French for obvious reasons. This is a dev action, so need to weigh up the costs.

- Partner with cheese producers, industry experts and artisan producers to start increasing pairings in the app - This is obviously only useful if we have customers and users, so comes back to increasing users as above.

ACTIONS:
I have started creating content on a Sunday and scheduling it out on Facebook and instagram at around a 3-4 posts a day mark. New cheeses we've had on the app, new pairings, custom branded questions for people to engage with the content etc.

I started this last Sunday, I just did this weeks last night.

I have joined 3 of the biggest cheese groups on FB and have started contributing to these, too.

In the coming months Cheezus is going to be showcased on a cheese YT show, which will be cool, and I have another one I am targeting to see if we can get a spot on there too.

With instagram, I have built up an OK group of Cheese influencers... yea I know, it's a thing. They have between 10-50k followers and really good engagement. I plan on reaching out to them to see if we can sponsor a post or showcase something with them.

Since starting this properly this year in Jan, the numbers are now:

- Android Users: 140
- Apple Users: 220
- Facebook page likes: 1780
- Instagram follows: 639
- Number of Types of Cheeses: 255
- Twitter followers (haven't been using it tbh): 49 (untouched as yet!)

Engagement is up massively on social channels. Interactions and conversations are massively up and leading to some great conversations and growth.
This has so far cost me $0 this year but obviously my time. I put in 2-3hrs last night on creating some nice Insta/FB story templates and some post templates too.
I am spending odd bits throughout the day managing this and replying to posts, but not a huge amount due to work commitments.

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I will continue with this approach but look at automating twitter posts, and I have today started trying to utilise my templates for use on Linkedin as well to target producers etc.

I have just also started a $100 campaign to get more page likes on facebook. I know I said spend isn't worth it like this, but that's for app downloads. Getting more people who like cheese to your cheesy page where you post a lot on cheese and then every now and then plug your app is different!

I'm trying to keep costs right down. I'm going to find out what it'll cost me to get the app translated and also find out how I can get the current user base email addresses from our DB and create mailing lists on best pairings/ new cheese highlights and try to get people to use the app more as well who have it.

This is where we're at right now. I'll keep posting my updates on where we are, how I'm doing each month. I'm open to questions on the process too. I'm no expert, just trying to do what I find works and learning as I go!
 
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Soldato
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Whose your competition?
There is an app called LeCheese but that focuses on user ratings for cheese. Just gives you a feed of cheeses people have rated, you can rate them etc. but apart from the small bit of information it gives you on the cheese, it doesn't do pairings, similar cheeses or anything on that level. There is one other I found as well on my app store anyway and it wasn't very good. It was limited by what it showed the user and how you could find different cheeses, and info about them.
 
Soldato
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The only other design point i would make is the "Pairings" section doesn't feel very polished. The pictures don't seem to line up depending on whether they have a background or not. The "Buy Now" links could also do with being regionalised. I'm not going to be buying Louis Roederer from a place in France :p
That's in the backlog too.

Being able to have multiple buy URLs in the back linked to regions/ countries and then the app serves up the right ones based on where you're based. That's right up behind the translating on the list to do. I agree on the images, I need to take some time on that. I think I might pay my kids to do that mind!
 
Soldato
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I've put together some basic stats on this google docs sheet: https://docs.google.com/spreadsheets/d/1p6OY2WMJ3N3o-Nw3BrlXJFpOuE7VwPA3CsRlEGvK8gE/edit?usp=sharing

Just to cover things that I'm trying to influence. I have seen in my search console analytics that people are searching from cheese app and cheese photo app but I'm getting impressions but not clicks, so might pay someone on fiverr to improve those rankings for me to get more out of the organic searching. Other than that I'm just trying to be consistent with content. I've added Twitter back in as I have done zero with this and need to find a way to get posts from insta. facebook to twitter. Might see if I can create a zapier thing to automate this as I can schedule all the posts on fb and insta in one. Will see what it looks like for formatting. Same with Linkedin company pages. There is a lot that can be done with these for reach and so would like to maximise that. I've increased page followers from 12 to 24 this week which is huge, so my outreach continues.

I've created a MIRO board as well to brainstorm ideas for marketing etc.

https://miro.com/welcomeonboard/c9IaOALtH1ukI36YJqsLl4MgdCEjVD9xayuEHExcd5EBdEbQ3rN8RwfjqVPA8uVm
 
Soldato
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Ah ha finally connect the username and face from your linkedin posts about cheese apps :)
haha at least someone is seeing them :p

So I've set up some zapier things to post cross platforms and hope that'll be OK. I'll need to make sure formatting is OK but that'll be my weekly sunday job. At least now I'm posting to Linkedin, Twitter, Facebook and Instagram all at once on a schedule for free.

I setup a JIRA as well. Trello wasn't cutting it for me and the nesting I wanted to do with tickets.

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I have added app store optimization as I want the app to rank highly for "cheese", "fromage" and all the keywords you'd recommend. I'm going to FIVERR that stuff out for cheap.

Building more of a community will help me understand more about users, but one thing I am really keen to understand is user journeys in the app, so for my job I was actually doing an analysis of a tool called amplitude that you add to your code to setup events and allows you to understand the customer journey through your app. This will help me to work out more about users and going forward understand more about new feature use etc. Apparently you can do a lot with their free plan, so I'm going to add it to the backlog and see what it'd take to add to the code. I've set up their dashboard already.

List for today is to get estimates on time/ cost for CHEEZ-8 - localisation of language and URLs, as well as addition of amplitude SDKs. I will also reach out on FIVERR for the app store optimization and the same for SEO on the wordpress. (CHEEZ-11/ 13)

I read that to really attract seed/ investment you're looking at about 10,000 users... better get cracking then!
 
Soldato
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The best month I've previously had for iOS downloads was the first month of launch where I made people download it lol that was a mere 34 downloads (you'd think I knew more people right?) today we have passed that and got to 35 for iOS in this month so far. General app downloads are up 18% this month. I'd love to get to 25-50% growth but need to see how that goes with all the social / community building. I'm very happy with the progress from the last 2 weeks so far, it's been a really interesting process.
 
Soldato
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It's Friday, and I'm making the most of blocking out my calendar at work :p

How are stats for Jan?

Insta: 6% up to 658
Linkedin Company pages: 217% up to 38
Twitter: 10% up to 54
Facebook page: 151% up to 4462
Web traffic: 308% up to 55

App downloads, where it matters: 22% up to 382! Only 2118 away from first target and 9618 from big goal :D

I have the work being done on the wordpress SEO ($17.50) and the app store SEO done for $12.50. Will see what the quality is like... pay peanuts get monkeys etc. but it has to be better than ZERO from me.

Got an estimate from the guy who did all the first app development, he's from Egypt and currently in the military, so a pain for him to work but I like the guy and he's good, and communicates nicely which is big for me. He said it might take him a bit to knock it all out due to his work, but would be $850 (3xc.$280) for delivery of:

- Localisation of the app (both translation services for local country and URLs shown just for country you're in if they exist)
- My Cheeses section work (currently they're not clickable, don't look nice. The tiles should be clickable to take you through to that cheese details page. If you scan a cheese and correct it to the correct name, it should show you the tile for the corrected name cheese. If it's a new cheese not in the system yet, it should, when loading, check against that cheese and when it's there in the backend, show that cheese tile in that section)
- Homepage - (adding a list driven carousel at the top of the homescreen, so presents opportunities to link this to pairings of the week, cheese of the week, deal of the week etc etc.)
- Scanning cheeses - (a small change in the UI around the correct this cheese if it’s not right, so it stands out a bit more. Also, the field to correct the name of the cheese, could this be an auto complete field that looks up from the cheese masterlist in the background, so they start typing che… and cheddar shows up and they can just select that. If it’s a cheese not in our list, it should allow you to submit a new name.)
- Adding amplitude SDK to monitor the user journeys through the app so I can understand how people are using the app etc.
- Cheese Buying - same as above with the buying options for pairings in the right country, add this option for actual cheeses too.

I don't think $850 is bad for all of the above at all. Lots of work for it but big steps forward for the app too! This knocks out so many features I was looking to get done, so that's really good.

Baby steps.
 
Soldato
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Want it to become the Vivino of cheese/Untappd of beer which has a huge following and kind of defines itself?
This.

Business model has multiple revenue streams I'll be pursuing as mentioned right at the top. Yet, to make any of these worthwhile in the long run, you first always need customers/ app users. My aim to go to producers/ suppliers etc. will come soon, but the sell being "Cheezus can help you reach new users" when you have 300 of them yourself, doesn't line up. Like most companies, the strategy is building a community of people, whether that's on the app or on all your channels, and then you monetize those channels. There would be a break even/ profit crossing point, but again, you'll need X number of users for this to likely happen.

I did some rough estimations on LTV of customers, and assumptions but it all comes back to growing numbers first before you monetize the channel. I think about it like people running big youtube channels. They build a channel by creating content people find valuable (in our case, it'd be our app but also content on our social channels) and once they get to 100k-10m subs, they start to push merch, get sponsor deals etc. but it happens mainly when they're bigger.

Make sense?
 
Soldato
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To keep myself accountable, it's the end of January and we're into Feb. Here is what Jan gave us:

Cheezus Jan in Review!

Number of Cheeses up 15% to 282
Instagram Follows up 8% to 667
Twitter follows up 163% to 129
Facebook Follows up 246% to 6143
LinkedIn Page follows up 433% to 64
Website views up 450% to 66
Cheesy Leads (people contacting me about partnering) up from 0 to 2 Leads!
App Downloads up 26% with 81 new downloads of the app last month. The best month EVER!


Actually 3 leads are very interesting. One cheese maker, one marketing person in Ohio who is also an award winning cheese maker with ideas (call planned this week), another beer sommelier (I know, right?) who is in the cheese industry, so we're chatting about collabs on cheese/ beer pairings.

My wife and I are doing a PoC on some packaged offerings, to see how we could put together such things as pairing boxes etc. and what it would look like. A few things going on in this space.

Dev work is on going for new pieces of the offerings too... which will make all the above come together.

Adding a shop to the website (simple WP site with WooCommerce) so I can look to add FB/Insta sales into the mix eventually.

Cheezus Update - ✅

Happy with that progress. Spent 3hrs last night scheduling my cheesy posts for the week and we're ready for February.
 
Soldato
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Been working on the business models as I continue to knock out some other things. Numbers still increasing and had a decent first week of Feb, but need bigger download numbers still, so working on those plans as well.

I came up with a model that helps with growth of Cheezus users, while adding value to both Cheese shops/ producers and all companies we could work for, as well as not costing them or us a heap of funds (I understand the plight of cheese companies and shops in general being hammered by COVID this last 12 months).

You can find the very rough PDF here: https://drive.google.com/file/d/1mX_EKWOR__TBOz2zAzuBvLS0jGXT_8pz/view?usp=sharing

I'm working with a few people in the cheese industry at the moment to get feedback on this and then the important factor is getting the development work done to match the plans. I know my dev dude is busy but he seems to have gone AFK with no comms which is ideal for me lol fffffs as soon as I get the tech up to where I need it, I can start implementing this plan for growth. That's my next thing to solve anyway...

I'm also in the process of putting together some documentation, not just like above for partners, but a pitch deck etc. for potential investors as a lot has changed since I did one last.
 
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I added a FB messenger widget on the site and got this through last night. Which is nice.

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This is from the founder of gather a graze. She's done some great marketing and appeared in TimeOut and MarieClaire and some others, so trying to build a relationship to help me get exposure is great! I loved her opening response. Nice when people "get" it.


This is from the cheese shop we visited at the weekend. Very famous around here, they even supply restaurants in Thailand and places miles away.

All this is literally the last 24hrs. I wish my day job wasn't so busy, I'm trying to find nice simple CRM tools (I think I'm going to use Streak for gmail for now) so I can capture all of this, while I try and speed up needed dev work.
 
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Soldato
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Come here first when you want your first set of crowdfunding :p
Haha hopefully we can get pretty far with this... just hoping I can get the tech side where it needs to be for the business side. It's always a balance!

Great progress, might want to remove the personal contact info from the second email though?

Ha thanks! You could give him a call :p Did remove it mind
 
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I met with a person holding the virtual cheese awards for the UK this morning. She was very good and obviously wants my money to sponsor the event, but knows where we're at and was very aware I won't be able to drop a ton of cash on being a sponsor, but at the same time wants to find a solution suitable for our small budget, that can help us gain some engagement in the community and get some more users! Hopefully see where this goes, we're catching up again on Friday to discuss.
She was really very good, I liked her so hopefully a good relationship to work with her going forwards.

I am meeting with the guy from LinkedIn tomorrow night, he's from the funding/ incubator/ investment company so will see what happens there. We're way off being attractive, but it's good at this stage to make those connections. Will update when I've had that meeting.

Update on the numbers and how I've been doing.

Facebook is static at 6139 followers. The model and strategy on this is different, due to the way FB has made things monetised. You have to advertise your company to draw people in and get likes, then you have to be consistent with content and try and increase the engagement of those people, as, by default they won't see your content. This is starting to happen nicely now. Each post gets multiple likes, but say 1% of the followers are liking content. If you want higher you need to promote really, but it's going OK there.
I will do another promotion next month to hit 10k followers next month, which at this point should be about $70. I can take that.

Instagram has been great, we're up to the 751 target I set for Q1, so stretching that goal to 850 for Q1. Engagement has been good. I'm very happy with this, and have been having some super useful convos on there and had a few people reach out to help.

Linkedin has been great, too. You get 250 possible invitations per month to invite your connections to your company page, so I have used these and we're up to 176 of the 250 target. I am hopeful we can hit this by the end of next month. It's been useful to build some connections with producers so far.

Twitter I've been spending some more time on this week. It's a hard slog on there and completely different type of content and interactions to both FB and Insta, and it takes a hell of a lot of time, but it's getting there. Up to 183 now, from 49 at the start of the year.

We've just passed 350 cheeses in the app, the work is starting on the development, but slower than I'd like.

Finally, we've hit 442 users, so only 58 to hit our goal by the end of next month. Hoping that should be within reach.

My main thing at the moment is trying to find people to support my activities so I can best use my time. I spend about 3 hours on a sunday creating and scheduling posts. I spend about 2 hours a day on general cheese curation and adding, as well as replying to people, so this is something I could potentially get someone ot support me with, but I would need to find a potential CMO, with ideally startup experience, willing to work part time for equity, with a background in cheese / that space, so they know what works, what doesn't. I also would like to find a CFO, as I know I need to have key things managed, and captured to be in a position to scale. As above, finding that specific individual isn't so easy :p

I am finding myself doing a lot of things, but I need to make sure that I am doing things effectively and right for scale and growth, so I am going to sit down and run a bit of a strategy session to get everything out my head and down into something I can use as a plan to build the right foundations.
 
Soldato
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Rich people wont like the nomenclature and neither will Christians.
I have not had any negative feedback on this from both of those demographics to be honest. Yet. In fact not once, but thought I would at some point tbf. My customer segment is cheese lovers on the B2C side, and on the B2B side, it's cheese shops, producers, and artisans creating or supplying supplementary products in that space.

I'm a shoddy accountant, CFO of Cheesuz would look great on business cards

(I have no experience in a CFO role nor startups....)
You learn fast, right? :p
 
Soldato
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Also as CEO would your title be "The Big Cheese"?
lol this is my email sig...

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