The Customer is Always Right

Did anyone else think at 1:03 when he goes for his trousers he was going to :o on the floor?
 
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Why doesn't the staff member just citizen arrest the ***?

For £6.10/hour? Under other circumstances, maybe. But here, it would make no sense to do anything. He's no threat to anyone and property is easy to replace. It'll be insured anyway, so no real incentive to do anything but wait for the police (the guy doesn't even seem bothered that the staff member is on the phone).
 
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