The dead pixel problem

TGV

TGV

TGV

Associate
Joined
16 Apr 2012
Posts
20
I just unboxed a new monitor from OcUK. Hooked it up and immediately there is a dead (white) pixel.

It seems there is a standard that allows a certain number of dead pixels and fob this off to the consumer as being OK.

However, it seems that there is also the Distance Selling Act that allows me to return something within 7 days of purchase (which this is).

So: what can I do? If it were a black pixel, it is just about bearable but stuck on bright white makes games and movies irritating.

Help appreciated.
 
What monitor do you have?

If it bothers you that much then return it under DSR. You'll have to pay to return it however there are no guarantees that the replacement would be any better.

I noticed that one of the 23" Samsung screens have a zero dead pixel guarantee. That could be something worth considering.
 
It is an Asus VE228. Initially I thought returning it was a no brainer but then I read the small print on ths OcUK website and it mentioned no returned monitors for fewer than 3 dead pixels or words to that effect.

It does bother me because it is bright white. At a push you can forgive a black pixel but white is hard to ignore when most movie and games I seem to watch/play are darker in colour.
 
if your gonna return it use interlink express you get £5 discount of your first transaction. I'd return tbh under the dsr, you will still have to use the rma system to send it back but just say in the box u dont want it.
 
TGV said:
It is an Asus VE228. Initially I thought returning it was a no brainer but then I read the small print on ths OcUK website and it mentioned no returned monitors for fewer than 3 dead pixels or words to that effect.
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That would be to return it as "faulty" when you would get refunded the cost of sending it back.

You can return using the DSR for whatever reason you like but you have to pay the cost of returning it.

FYI a dead pixel would be black. A white pixel is a stuck pixel.

Under the Distance Selling Regulations (2000) you have the right to cancel the contract relating to your order at any time up to the end of 7 working days after the goods are delivered. To exercise your right of cancellation, you must give written notice to Overclockers UK by letter, fax or RMA WebNote giving details of the goods ordered and date received. Notification by phone is not acceptable. If you exercise your right of cancellation under the Distance Selling Regulations (2000) after the goods have been delivered to you, you will be responsible for returning the goods to Overclockers UK at your own cost. The Distance Selling Regulations (2000) places a duty on you to take reasonable care of the goods once you have exercised your right to cancel. Returned items must be packaged properly and shipped in a plain outer box. Please try to include all internal packaging, cables, manuals, drivers and protective bags, however small. Overclockers UK will refund you within 30 days for any sum that has been paid by you or debited from your credit or debit card for the goods. If after exercising your right under the Distance Selling Regulations (2000) you do not return the goods as required, Overclockers UK may charge you a sum not exceeding the direct costs of recovering the goods. When exercising your right to cancel under the Distance Selling Regulations (2000) please return goods to Overclockers UK (Esnet Ltd), 4 Axis, Millenium way, High Carr Business Park, Newcastle-under-lyme, ST5 7UF.
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Also:

The satisfaction of our customers comes first at Overclockers UK. Not only do we aim to offer the latest product at great prices, but would like to ensure that the customer is happy with the purchase. Instead of the regular 7 working days set forth by the Consumer Protection (Distance Selling) Regulations 2000, we are offering every consumer an extended 14 day satisfaction guarantee. If you would like to return your order, you may do so within the first 14 days after receipt of the order. Simply call the Technical Support and Returns at 0871 200 5053 or contact us via WebNote. At Overclockers UK we value your business and feedback.
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TGV said:
I just unboxed a new monitor from OcUK. Hooked it up and immediately there is a dead (white) pixel.

It seems there is a standard that allows a certain number of dead pixels and fob this off to the consumer as being OK.

However, it seems that there is also the Distance Selling Act that allows me to return something within 7 days of purchase (which this is).

So: what can I do? If it were a black pixel, it is just about bearable but stuck on bright white makes games and movies irritating.

Help appreciated.
Click to expand...

you try some stuck pixel remover things? check out this youtube link; try the software ways - I wouldnt mess with rubbing the monitor at this point.
http://www.youtube.com/watch?v=afF-FqDv8q0&list=FLN-Yxnl3hAEQGq6qMUClIyA&index=6&feature=plpp_video
I also used a program called dpt ... but I still have a stuck pixel but its a very tiny one and stuck green or blue dont bother me.
 
I have the same issue, just purchased x2 ProLiteE2473HDS.

One of the monitors when on black shows two red pixels.

I live in S-o-T and I am going to return it this week under the DSR.
 
There's a version of the MAC screensaver "flurry" for the pc which can work wonders with monitor's, it cleared 2 years worth of screen burn and fixed a stuck pix in about 3 hours on one of my dell 2007s.
 
Be careful when returning the monitor as many couriers will not insure monitors. ParcelForce (for all of their sins) do insure them. If you use code ACDC at checkout during April you'll get 15% off too.
 
Thanks for all your help. I have tried to fix the pixel using graphical and physical methods online but there is no shifting it. I will send it back and request a replacement. Perhaps the good chaps at OcUK will plug it in and verify the replacement is free of defects if I ask. They have been very helpful and accommodating at every other opportunity.
 
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