The deliveroo scam

[Hagar]

A debit card I have never used, it sits in a drawer at home, gets charged £38 by deliveroo for I suppose, food delivered. On telling the bank and mentioning the payee on my statement I get raised eyebrows and "Oh that is a common scam". WTF, why have you, the bank, not had harsh words with the company to improve its processes. Then they say that we will accept it's fraud this time but whether we would reimburse you again is doubtful. LIKE IT'S MY FAULT!

Neither me nor my wife uses phone apps or are able to on our POS phones. We do not order food over the Internet by tablet or phone. Some El crappo company has systems so poor that they obviously do not take any security info from the buyer and it's our ******* fault.

A certain bank will lose its customers, we have already moved 10K from its coffers, because we do not believe that they take things seriously. It also took over 30 minutes to get through on their fraud line. Perhaps we should consider this a success.

 

[Hagar]

Why not just name the crapfest bank?

It begins with a T and ends with B and has an S in the middle.

 

[Hagar]

So how was the food?

Thin gruel.

 

[Hagar]

I feel your pain OP

https://www.overclockers.co.uk/forums/threads/deliveroo-charge-on-cc.18929805/

^ Took me over 2hrs to get through to Lloyds fraud team so you where lucky. Cards where cancelled and new one’s issued and no problems since.

Yeah it's probably a flukey thing where cards are never presented to the buyer and no security asked for. As the card "used" has never been used for anything (it is a joint account used for pension in, bills out) I have two other current accounts one used for online payments only. These have never been 'targeted'.
TSB seemed well aware that there was an issue though and their statement that if it happened again I may not be reimbursed was quite shocking. I'm still a bit peed off but I will give them another chance before closing all contact.

 

[Hagar]

Op.
Do you have kids?

Has anyone gone into your house?

Not living with us, no, and nobody enters the house and opens our safe or drawers to read a debit card.

 

[Hagar]

Cards have been changed, we will see.

 

[Hagar]

No idea. Just throwing ideas out there...

Could have got their details from a key-logger.

Could have got them physically from the cards somehow.

Definitely not a keylogger that card is not used anywhere and certainly not online. That account is pensions in, direct debits out occasional dump to a savings vehicle. All done by my wife who would rather write cheques than use her debit card. my card has never left the house since it arrived shiny new from the bank.

I have a seperate current account and card for online use from a different bank so there is a firewall airgap about 100 yards long along the high street.