I've had the same crap with Amazon.
I received a notification that the driver was 7 stops away at around 8:30am, then it changed to something like "driver has more deliveries to do before reaching you", 2 minutes later I receive a delivery notification email asking how they did.
"handed to resident" apparently.
Why aren't they taking pictures of the door open like DPD, why are some people getting one time passcodes and others not?! The passcodes are brilliant as a driver can't mark an item as delivered without inputting the code.
Been on the phone and live chat countless times.
Each person telling me something different, the furthest I've gotten is a declaration form I had to fill out, basically states my name address, order number, and swearing that I did not receive the item.
While I'm annoyed I don't have the console, I'm more annoyed at the stress sorting all this out. I'd have been ok not getting a pre-order, but not having to sort all this crap out now trying to prove I don't have the item.