The worst service you've ever received?

regulus

regulus

regulus

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Question, what is the worst service you've ever received from a company/shop?

Mine would be Debenhams. Ordered a duvet set two weeks ago. 2-4 day delivery right? Famous last words ...

I've received confirmation yesterday that the replacement order they sent out (first one vanished into a blackhole) also got lost. By this point I'm starting to kick off. The customer service lady (very nice girl by the way) refunds me the money and reserve the item for me at my local store so I don't have to **** around any more with items that doesn't show up. Went down there last night .... it's not in stock. This is after she made a call and reserved the item for me. By that point I all I want to do is set fire to the building and stand outside giggling as everyone burns to death inside (I was mildly annoyed).

Back to 'customer service' and I'm getting the item delivered via courier today. Or so they say ...

Obviously they're not always this bad, but this has been a very frustrating experience.
 
I take your Debenhams and raise you betterbathrooms -

Ordered nearly £2k worth of stuff over two weeks ago with a delivery timeframe of 7-14 working days, I dared to ask yesterday when my stuff will turn up, and the response....you'll get it when we send it :) , sent a chaser yesterday pointing out they didn't answer my question......and they have ignored it
 
EA without a doubt I have one person from customer service call me a liar when I was on the phone... I'm still waiting for my $40 discount coupon and them to contact me back... I have talked to some horrid companies but EA takes the biscuit!!!

Stelly
 
I called tmobile to see if i could negotiate a better deal, the guy was south african and berated me that all prices increase and that it is unreasonable to expect prices to drop. He went on at me about the price of bread increasing...

I called back the next day and spoke to a nice lady who gave me a better deal :)
 
BT broadband, when we first moved house we had a huge number of issues with it cutting out constantly due to line noise, they constantly blamed internal wiring. After 30+calls to indian call centres, 3 home hubs and 9 engineer visits (including checking the cabling in the house 3 times) they finally found a fault at the exchange.

I must have wasted well over 40 hours + on the phone, following pointless scripts and resetting my home hub to default over and over again. One of the calls lasted over 2 hours.
 
Dolphin bathrooms (now defunct) unbelievable levels of BS as soon as the salesman had got the signature it turned into a farce, fitter was always on the take and rushed the job, weeks of crap calls to their CS passing the buck.

3 years old and have to have toilet cistern replaced already, shower is on the blink and had a massive water leak caused by rushed/cheaply done pipework in the loft which ruined the kitchen too, insurance paid ofr that one thank god but the house is still a mess.

Removed that comment for you, probably not appropriate!

EDIT: oh and Bulldog Broadband... They couldn't even tell me i had an account When i wanted to pay the bill lol... I gave up in the end paying up the 6 months remaining contract upfront to escape.... Then 2 years later i got debt recovery agent letters telling me i owe them 100's of pounds for the unpaid account from the day i signed up... :P The guy who had been given the Bulldog caseloads said it was the 5th call he had made that morning where the situation was the same as mine...we had a good laugh about it in the end.
 
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argos is by far the worst for me ordered my son a vw camping van shape bed cost over £800 they said 28 days for delivery ok bit long but fine 2 days before due delivery told delayed by another 3 weeks at least.
ok fine 3 weeks later it comes and i can see from the state of boxes its not going to be pretty there is even some broken parts poking out of boxes so sent if back with driver on phone to argos they have no more in stock for another 28 days. my son has autism and after seeing this bed has been marking of days on calendar so now we have meltdown with him at home and have another month to wait. 3 weeks goes by and they get some stock call us deliver it and its smashed to bits again told argos want full refund now and for them to take it all back next day they come to collect it and at same time driver tries to deliver another bed took 2 weeks to finally get refund and they tried to keep delivery costs that was 3 years ago not used argos since then.
 
Tiscali - for not listening to me and telling me to clear my cookies when I couldn't make any connections via HTTPS, a quick call with the team leader sorted that. When I tried to cancel the retentions moron spent 15 mins trying to practically give away the service but I just didn't want it.

Orange - renewed my contract, asked if I could have a discount on my line rental, which they said they could do. I get my bill a month later and end up with £60 of data charges because the moron changed my plan without telling me and removed my data allowance.
 
When we were emigrating from the UK to here I had to cancel all of our gas, electricity and telephone bills. All of the big companies were fine apart from British 'WE HATE YOU' Gas.

'Hi, I'd like to close my account because we're movi-"

"I'm sorry sir, your language is unacceptable so I'm going to have to cut you off."

BEEP

"Hi, yes, not sure what happened there. I think I was cut off because I was trying to close down m-"

"Your abusive language means that I cannot take this call any further."

BEEP

"..."

"I'm sorry to cancel your call."

BEEP

British Gas can die in a fire :mad:
 
local garage

cam belt had snapped on my alfa (more bad service from another garage who told me they had changed the cambelt when I bought it from them and it snapped 1 year later)

took it to local garage (had to get it towed somewhere) they quoted me £1000 to fix it, started work then increased the price to £1500 mid way through. got the car back and found oil leaking into the cooling (a sign of a badly sealed head) they faffed about for several weeks of dropping it off for a day at a time (and having to take the day off each time) cleaning the oil out and saying its fixed until I complained to the manager finally and they said they could reseal the head for another £500 as I had "driven around in it" to which I told them to get ****** and ended up having to sell it for ultra cheap and buy another car

had a big sadface about the whole thing for quite along time
 
[FnG]magnolia;24294548 said:
When we were emigrating from the UK to here I had to cancel all of our gas, electricity and telephone bills. All of the big companies were fine apart from British 'WE HATE YOU' Gas.

'Hi, I'd like to close my account because we're movi-"

"I'm sorry sir, your language is unacceptable so I'm going to have to cut you off."

BEEP

"Hi, yes, not sure what happened there. I think I was cut off because I was trying to close down m-"

"Your abusive language means that I cannot take this call any further."

BEEP

"..."

"I'm sorry to cancel your call."

BEEP

British Gas can die in a fire :mad:
Click to expand...

what on earth did they think was bad language? or was it the thought of losing a customer :)
 
Mine was in a Chiquito's 'restaurant'. Went in, waited 5 mins for a table even though the place was half empty. Waited another 20 mins for waiter to take order. 1 hour later, no food. A few people had come in after us and managed to get served, i even noticed the table next to us came in 25 mins after we did and ordered the same thing as us and got served.
Called a waiter over to ask wtf was going on. Waiter tried to argue and say the people next to us had come in only 20 mins after us. I explained he was missing the point...demanded to speak to the manager. Manager shows up (by this point still don't have my food) and apologises explaining that one of their chefs had walked out and so they were running behind. I pointed out that still didn't explain why people that had come in quite some time after me had been served and I hadn't.
Manager disappears to the kitchens. 20 mins later food arrives. It's the wrong stuff. Waiter again tries to argue except fortunately they print a receipt when you order which I rammed in his face.
Another 20 mins later correct food arrives. Eat it, go to pay and manager offers 10% discount. I tell him for that insult he can go get ****** and walk out without paying. Not strictly the right thing to do but tough.
 
I think I just like to complain or I feel the need to if a company wrongs me lol

panyan said:
I called tmobile to see if i could negotiate a better deal, the guy was south african and berated me that all prices increase and that it is unreasonable to expect prices to drop. He went on at me about the price of bread increasing...

I called back the next day and spoke to a nice lady who gave me a better deal :)
Click to expand...

If I try to get a lower deal on anything. I'll always put the phone down on people who don't budge on price and ring back

[FnG]magnolia;24294548 said:
When we were emigrating from the UK to here I had to cancel all of our gas, electricity and telephone bills. All of the big companies were fine apart from British 'WE HATE YOU' Gas.

'Hi, I'd like to close my account because we're movi-"

"I'm sorry sir, your language is unacceptable so I'm going to have to cut you off."

BEEP

"Hi, yes, not sure what happened there. I think I was cut off because I was trying to close down m-"

"Your abusive language means that I cannot take this call any further."

BEEP

"..."

"I'm sorry to cancel your call."

BEEP

British Gas can die in a fire :mad:
Click to expand...

This is exactly why u ask for the call centers name and id number then they can't put the phone down!

I cant remember a specific bad service had so many I just get on with the moan now.
 
A competitor

Bought a Samsung Smart TV from them, but then had problems getting the HD channels working.

Tried contacting them, but they don't do anything at all at the weekend, including respond to emails (quite shocking for an ecommerce company) and you can't even sign up to their forums for the same reason.

Finally worked out while waiting for a response from them that they'd sent me a non UK model of the TV which meant the T2 tuner would never work in the UK.

Ensue weeks of emailing them and getting either very slow (3+ days) responses from them or none at all, and then when I pointed out to them that the model number they'd sent me was a model that wasn't supposed to be sold in the UK, one of their CS staff effectively called me a liar - even though I had written confirmation from Samsung (who I'd contacted to confirm).

They eventually gave me an RMA number and I then had to wait yet a further week for them to arrange for a collection (again because they took days replying to my emails). Parcelforce eventually collected (and supplied a tracking number).

I was checking the Parcelforce website every day to see if the item had been returned, and after seeing it had been signed for, I contacted A competitor
again to tell them I knew they had it and I wanted no more delays in getting my refund. The next day I got another email saying they were still checking returns in from about 5 days prior to mine and the refund wouldn't be processed until they'd caught up, so that was another week.

All told it took about a month from delivery until I got my refund (bearing in mind that I contacted them the day after delivery with my original query).

A company that will never get any business from me again. Total bunch of *****.
 
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Virgin Media...

I've had a serious issue for almost a year now that still hasn't been resolved.

I've had engineers confirm the issue and also sent Virgin Media videos for them to just tell me they will not do anything about it.
 
To be honest, I do the same. I feel slightly wronged, I'm on them. I never take any 'free' things they offer me. That's not why I moan. It's for them to get better. On this occasion they deserve an asskicking and I'll do so once everything is sorted. I very much look forward to it.
 
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