Supprise supprise "no fault found"
On the flip side, after telling them from day one from reviewing the service history with my car that one of the exhaust brackets was broken and marked as "advised". Specialist Cars Luton investigated and after speaking with Wollaston Motors said it was my driving style. Not having this Luton said it was possible the flap in the back box and replaced this under warranty. This did not sort it so the next option they said that they would swap the whole exhaust system off another 330. Got a call, please bring it in. I did, only to get a call stating that the doner car was an automactic and I would have to wait for a AUC to arrive which was a manual. A month past and Specialist cars have a franchise business in both Luton and Stevenage, one came in at Stevenage and at the time I specifically asked that if one came in stock from both branches, would they swap it with a car from Stevenage. I phone Luton when one came in stock which was Stevenage. Sorry Mr Gilbert we cannot take stock from another branch basically contradicting what I was told by the same person. Anyway today even though they were not meant to be looking at the exhaust guess what. We are replacing the downpipe and cat because a bracket is broken. In shock at the time, I have not said anything over the phone as the monkey on the end of the line knows jack about anything. But these cretins were told this from day one, why do they not do their job, and think maybe the customer is right?!?
So back to the themostat, BM have said it is normal, so should anything fail it should all be logged, but going by the exhaust situation above "customer is always right" they prob have not checked it properly.
They are also replacing the upper steering column, to fix the noise/juddering over uneven roads!