I feel your pain. Its a rare and welcome surprise nowadays when a company does do something competently.
I have been noticing this a lot lately, it is incredibly frustrating.
Got my wheels balanced, not balanced right, tonne of weights on them, vibrates over 60...
Had a wardrobe delivered, delivery people nearly drop it. Open it, and find its broken an wasn't made properly.
Bought a TV from Amazon and it has dead pixels.
Bought a jar of banoffee curd from a local farm store, it was lemon curd with the wrong label.
Order stuff from ebay, the wrong items get delivered.
Even the sodding post, the postman delivered it to the people who used to live here at their new address despite it clearly not having their name on it, thinking he was "helping".
The guy I used to transport my car had no idea how to load it.
The removal company broke stuff.
And then theres all the mechanics I've dealt with who installed things incorrectly or bodged them, delivery drivers who steal packages or throw them on the roof, customer support representatives who aren't even trained to deviate from their script, nobody, NOBODY, seems to be able to make something to a good standard or do their job properly anymore.