Thoughts on this ebay reply...

SixTwoSix

SixTwoSix

SixTwoSix

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Basically I sold an item on ebay, it's got damaged during delivery. I've asked the guy to return it, said i'll issue a full refund and return postage upon getting the item back. I also asked for his name, address and phone number for when I file for compensation with Royal Mail.

His stance is that I didn't wrap the item well enough, i'm not entitled to compensation, I can get all his details from paypal and i'm not getting a phone number off him.

I replied again and said i've sent out hundreds of similar items wrapped exactly the same way, this is the first time i've had reports of damage and he's been unlucky. Also encouraged him to open a dispute so it's recorded by ebay and they can see i've done everthing I can. Last message I sent I said I really need his phone number for the compensation claim as Royal Mail require this. I said if he wasn't to provide it I would contact ebay and tell them he's being uncooperative.

Just got this reply...

"Heres my contact number 07********* and don't ring me I have intention of conversing with you specifically. It is for the purpose you requested only, And 'if I don't provide you with the number it'll be you contacting ebay telling them I'm being unco-operative' don't threaten me you cheeky little *******(illegitimate child ;)) you're lucky I don't ask my bank to issue me a chargeback

I'm fuming right now, i've been really patient, as professional as I can be with the replies and now he's said this, do I report him to ebay, what sort of stance would they take on this?

My gut feeling is that he's realised he overpaid on the comic, contacted me saying it was damaged, get a refund and get the comic for free. Of course I could be wrong on this but it's just the feeling I get.

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Full message history...I buy and sell american comics online.

"Hi I've received the comic but I'm not too happy. If I pay 3 times the cover price for a recent book I expect it to arrive well packed. It has new spine creases as it was bent in transit. All you had to do was put it inbetween 2 bits of thick cardboard (not flimsy backing boards) I was cursing before I even opened it because of the poor packing job, you really think 'do not bend' is sufficient??? Your username suggests you'd know how to ship comics. I'm considering filing an item not as described claim."

My first reply...

"Hi there, first of all accept my apologies for the damage. Please let me clarify something. I have sent out over 600 comics in the last 10 months packaged exactly the same way. This the first time ever that someone has let me know the comic arrived damaged. Please just take a few minutes and look at previous feedback on this account and you will see no comments about poorly wrapped parcels, every one of those comics was sent in the same way I sent yours, this is sadly just a case of bad luck.

If you would please return the comic by second class delivery I will issue you a full refund and also refund the return postage. I will be making a claim from Royal Mail for damage so could you please provide me with your name, address and a phone number as I believe they will possibly want to contact you.

In regards to paying over the cover price, this comic cost me £3.25 new so you have only paid 75p more than the cover price, the auction was started at less than cover price at £2.49, it was your decision to bid higher than this.

If you wish to file a dispute, please go ahead, you are fully within your rights, however please understand I will be following eBay policy to the letter, I have offered you a refund of the comic, P&P and return postage, once the comic is back with me, your payment will be refunded with the extra on top.

Thanks, Pete"

His 2 replies...

"I'm probably going to have to file claim as there is no guarantee you will refund me unless its recorded. Why on earth would you want to complain against royal mail for damage? It's your fault because you didn't put the book inbetween thick cardboard, why blame someone else for your incompetence entirely. My email address is *******@gmail.com not that its relevant and my address is in your PP history. You're not having anymore personal info from me. "

"Okay its 'nearly' 3x taking into account conversion rates and p+p costs as you are nitpicking. Why quote me your feedback record as if you are exempt from incompetence in a transaction at the same time insinuating I am lying, how rude. I couldn't care less If others let your weak packaging fly past them, this is about me. So now I'm going to be out of pocket on the p+p just to return it. I get books often, from US sellers with thousands more positives than you have if you want to quote numbers. "

My reply...admittedly quite abrupt.

"I was not nitpicking, I was just stating facts. The only reason I stated about my feedback is that I have had no problems in the past, I never insinuated you were lying, I said you were unlucky that this happened.

I need your telephone number to file the claim with Royal Mail as it's part of the compensation procedure from what I have read on their website.

As soon as I have your number, I will issue you a partial refund today and will refund the rest of your payment upon return of the comic.

I will not get drawn into a childish argument with you, as previously stated, I shall be following eBay policies to the letter, this means that if you have an issue and require a refund, you are required to return the comic. Can you please provide me with your name, address and phone number so I can make my compensation claim with Royal Mail. If you don't provide this, I shall be the one who contacts eBay and informs them you are being uncooperative.

I would encourage you to file a dispute, that way this goes on record with eBay, I will allow them access to my messages and the messages I have received from you. Once the dispute is open, I can follow set procedures and ensure I satisfy all requirements as a seller.

Cheers, Pete"

Final reply as detailed above

"Heres my contact number 07********* and don't ring me I have intention of conversing with you specifically. It is for the purpose you requested only, And 'if I don't provide you with the number it'll be you contacting ebay telling them I'm being unco-operative' don't threaten me you cheeky little *******(illegitimate child) you're lucky I don't ask my bank to issue me a chargeback"
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eBay buyers are idiots at times, it winds me up but I just ignore them now.

Had this guy nagging me to leave him a positive feedback - I told him our selling manager handles these automatically. For this he left me a negative - the ******
 
eBay is simply not worth the hassle - especially for sellers. I gave up with it ages ago.

In this instance, I would stick to your guns. Wait for the "damaged" comic to be returned and if it is as he's said, refund him. Then put your claim in with Royal Mail.
 
Some people on eBay are just plain ****. I bought a phone off a guy, it took a week to arrive and wasn't unlocked like it should have been, so I left neutral feedback and a polite comment and the guy chewed my ear off and left me negative :rolleyes:

It doesn't seem like you've done anything wrong at all here - you've gone by the book, same way as anyone else would deal with things. He's just being an ****.
 
BFCTom said:
eBay is simply not worth the hassle - especially for sellers. I gave up with it ages ago.
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I've done about £8.5k turnover on buying/selling american comics since last November for about 10 hours per week, profit is only around £500 at the moment but climbing, so for me it's worth it.

I just checked as I log everything, i've sent out over 800 comics packaged exactly the same way as the one he received and this is the first complaint. I think one damaged comic out of 800 is pretty good, can't get him to see it that way though.
 
Have just replied with this:

"My return address is:

"ADDRESS"

A full refund shall be issued upon return of the comic."

Not going to get sucked into this further, i've contact ebay but don't expect anything tbh.
 
SixTwoSix said:
I've done about £8.5k turnover on buying/selling american comics since last November for about 10 hours per week, profit is only around £500 at the moment but climbing, so for me it's worth it.

I just checked as I log everything, i've sent out over 800 comics packaged exactly the same way as the one he received and this is the first complaint. I think one damaged comic out of 800 is pretty good, can't get him to see it that way though.
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Didn't realise you were a business, my comments were from experience as an individual selling bits and bats. I can appreciate how it's a decent source of obtaining customers, etc. for niche items. But whenever I've put a few items on in the past, I can guarantee I'll get at least 1 unreasonable buyer.

If you've sent 800 in the same packaging and this is the first complaint, it's down to Royal Mail's mis-handling or he's a bull****ter.
 
BFCTom said:
Didn't realise you were a business, my comments were from experience as an individual selling bits and bats. I can appreciate how it's a decent source of obtaining customers, etc. for niche items. But whenever I've put a few items on in the past, I can guarantee I'll get at least 1 unreasonable buyer.

If you've sent 800 in the same packaging and this is the first complaint, it's down to Royal Mail's mis-handling or he's a bull****ter.
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I wouldn't technically say i'm a business, I do it in my spare time, I have a full time job, this is just for a little extra cash, I do actually read most of the comics I buy and sell, so very similar to private buyers who buy, read then sell, I just do it on a larger scale. So by definition you could say I was a business, but i'm not, if that makes sense ;)
 
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SixTwoSix said:
I wouldn't technically say i'm a business, I do it in my spare time, I have a full time job, this is just for a little extra cash, I do actually read most of the comics I buy and sell, so very similar to private buyers who buy, read then sell, I just do it on a larger scale. So by definition you could say I was a business, but i'm not, if that makes sense ;)
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Nope, you very much sound like a business and think you would struggle to argue otherwise! :p

800 in less than a year would be hard to argue as personal, I do hope you're making the appropriate tax returns ;)

On a side note apparently HMRC are implementing software to search through online selling methods (e.g. ebay) to identify people who are running a trade and not declaring it with them. No idea how effective the software is mind you! :D
 
Efour2 said:
Ebay Buyers are dicks.
Ebay Sellers are dicks.
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Some people are dicks. They stick in your mind because they irritate you. You forget the other 999 smooth transactions you had because you have no cause to remember them.

You get good service you might tell a mate, you get bad service your will tell 3 etc.

Bad luck with the transaction, I hope he returns your comic and you can all move on.
 
SixTwoSix said:
Stupid post is stupid :confused:

EDIT: Oh crap...I just fed a troll didn't I :D
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Nah its jsut everytime there is an ebay thread by a seller or buyer saying they are having a problem, its always the other sides fault.

All you can do is repay him after the goods are returned and deal with it.
 
Pudney said:
Nope, you very much sound like a business and think you would struggle to argue otherwise! :p

800 in less than a year would be hard to argue as personal, I do hope you're making the appropriate tax returns ;)

On a side note apparently HMRC are implementing software to search through online selling methods (e.g. ebay) to identify people who are running a trade and not declaring it with them. No idea how effective the software is mind you! :D
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At £500 profit i'm fairly sure any tax i'd have to pay would be pretty low :D

It's building though, I did it for fun from last october and it's just grown. People will sell collections of 50-250 comics at an average of 25p-40p per comic, I buy, split and sell seperately from 99p each, it takes ages to list but if I can get to a good enough point, maybe be self employed at it within a few years.
 
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