Three (3UK) review

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28 May 2007
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735
Hi All,

So when I was choosing my phone (SGS3) I was tempted by a deal from Three. I didn't really find much recent news for how the network was performing other than people either reiterating the "Don't go there" mantra, and others going "It's fine, it's much better than before".

So I took a punt and found that it's entirely a mixed bag...

The Good
When the network is working really well, it's insanely quick. I regularly get 8-10mbit speedtests, so things like youtube, iPlayer, google play music (etc) zip along nicely. Also, in towns/countryside where other networks might have dropped to 2G, there were a few places where I still had solid 3G.
Plus when you're really far away from civilization, Three still have their roaming agreement with Orange (or, well, EE I suppose?) 2G for calls and texts.
The motorway network seems to be very well covered & speedy. Just the other day I drove home from near Reading to Manchester with Google Play Music going all the way. It was rock solid. No bother... burned through about 800MB of data just on that day!

The 50/50
It's a pity though that their network, through being 2100Mhz only, struggles massively with building penetration. My house cuts the 3G signal to nothing - except when I stand at the window. Considering it's near to the centre of Manchester, it's not as if I can blame this on living in the middle of nowhere.
Before, with Vodafone, my phone would drop to 2G in this situation, then my home wifi would sort me out data-wise.

So, for my problem at home I called them. They made me wait for the 14 day cooling-off period to elapse, then dispatched (after discussing this with their network team) a Three Home Signal box to me, for no fees at all. This connects via ethernet to my home internet connection and acts as a mini 3G transmitter for the house (only available to phone numbers that I specify, so randomers won't piggyback off my internet). Internet usage by this box is pretty slim; today so far it's used 45MB, with me having been speaking on the phone for around an hour. Without any phone calls, it uses around 2-3MB per day. Of course, if you disable WiFi and browse via 3G, it'll count against any limit on data Three set (not for me personally; all you can eat!), while simultaneously using your broadband. I'm happy with this negligible usage volume and the power used, in exchange for having flawless signal at home.

The Ugly
As touched on earlier, their 2G fallback only works in more remote locations, so in most town and city centres, if you can't get Three's 3G signal then you'll get no service, even if Orange 2G is still managing to get to where you are. This is really frustrating in the odd pub, club or shop where 2G manages to penetrate but 3G cannot. More often than not I've had to walk to near windows or doors to simply get signal to register on my phone.

Also, the network does seem to overload sometimes in the city. If I'm in the Arndale centre I'm lucky if mobile data works at all, or if I can get a call out.

Furthermore, sometimes a phone call will connect but I won't be able to hear the remote party. Redialling fixes this, it's not geography dependent. So, uh, not sure what the deal is there but it's also fairly annoying.

Finally, if you're hoping to use the phone on the West Coast Main Line, just... don't even try. Unless stationary in a station that is. Otherwise, it's mostly a case of no signal all the way.


Conclusion
Am I happy? Ehh, sorta. When it works, it's sublime. However, it does not work half as often as Voda/O2 (the previous networks I was with). For those that barely call and text, but like lots of mobile internet it's a no brainer. However, without a bit more infill and capacity, I can see why people still give them a berth...


Hope this helps someone out, if they're considering a change of network :)
 
Thanks, you have given me a lot to think about. I was hoping to go with a three 12 month sim only package with cashback as it worked out the cheapest of all the providers but now I'm more reluctant. Guess it's difficult to decide these things. Might try the O2 network for a month to access their data network in the area I'm in.

Also with regards to Manchester Arndale, I have full 3G signal with orange there but the Internet is so slow it is non existent. This is the same with Liverpool city centre, so would be dissapointed if its also poor with three.

Btw I'm using the S3 too so your post is hugely revelant so I'm very grateful. Where abouts do you get good/ bad signal with three?
 
Thanks, you have given me a lot to think about. I was hoping to go with a three 12 month sim only package with cashback as it worked out the cheapest of all the providers but now I'm more reluctant. Guess it's difficult to decide these things. Might try the O2 network for a month to access their data network in the area I'm in.

Also with regards to Manchester Arndale, I have full 3G signal with orange there but the Internet is so slow it is non existent. This is the same with Liverpool city centre, so would be dissapointed if its also poor with three.

Btw I'm using the S3 too so your post is hugely revelant so I'm very grateful. Where abouts do you get good/ bad signal with three?

Yeah, they were the cheapest when I looked too, back in September '12. I was tempted by T-Mobile's approach to internet, where when you reached their limit (1.5GB being the highest), they would not charge any extra but would simply block some services (e.g. iPlayer was mentioned) and set a low network priority for 3G data.

Three do one month contracts too, plus PayG sims can be had quite cheaply. So if you're going to try o2, also have a look at Three anyway - you might find your experience is far better than mine.

It does definitely seem like overcrowding - in the morning on a weekday the city centre is pretty much bang on. On a non-rainy Saturday afternoon, best of luck. So if you're sat on the boyfriend seats outside the changing room and think you'll just check facebook while your partner tries something on, you'll either find that you've no signal OR that while you have reception, the 'up' data arrow on the Android toolbar just flashes hopelessly, before the connection times out.

Quite a few places in the Northern Quarter have the signal cutting out; sadly I'm normally a few sheets to the wind when around there so can't remember all of their names! Black Dog Ballroom is one example that I do remember, you need to get near to the front door to get it working. If you're by the pool tables, you're out of luck. Also, down Oxford Road by the hospital, if you go into "The Oxford" (and why not? Tasty burgers and real ale make me happy), you get no reception either. Full 3G stood outside it though! I suspect it's something to do with the building fabric though - Voda dropped to 2G in there, but at least it still worked (the lack of 2G fallback being really apparent in that circumstance).

Overall? I'd probably be tempted to get the cheapest all-you-can-eat SIM and slot it into the cheapest phone which did a wifi hotspot. I'd then use that whenever I wanted to use lots of data (e.g. on long drives streaming music). I'd then have a different network's SIM in my phone for calls, texts, and basic data. Seems such a wrong solution but given the trade-off of network performance versus data allowances, it seems strangely the only appealing option..

NINJA EDIT: Good reception basically anywhere outdoors around Manchester. It's just... while the signal is showing, if it's a shopping saturday it might as well not. Almost all other times, it's rather good :)
 
On 30 day rolling contract and £5 tethering £17.9/m with Three.
Cut to the chase why I'm happy with them??
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I always get the All You Can Eat 15 package when I'm back in the UK, evening speeds are pretty dire but I think its the best package out there for the price.
 
Good review but signal and connection are so loaclised these days its always best to try a few networks if you can

I was on O2 and will never return to them or any reseller like tesco or giffgaff. My experience was shared over and S2 and and S3

In central Scotland their data is just shocking, you may have 3g but as soon as you try to use it you drop to 1 bar and 2g

The final straw on O2 for me what when i was in a London hotel trying to get football results, it was almost impossible to get a connection, ended up turning on my Three MiFi dongle and had about an 8mb connection. Was pretty poor also at the ehmmm O2 Arena

3 did a good monthly sim with AYCE for £15 a month which is worth it if your testing.

The only other thing i can say is never commit to a 18-24 month deal if you haven't checked the signal, so many friends have been caught out because they've been offered a pretty phone only to find they cant use it in the house half the time
 
I've been with Three for about 4 years now and I couldn't be happier.
I get good data signal pretty much everywhere I go and I stream music all the time when I'm in the car.
I do agree with the 2G issue though. It can be a bit hit or miss when I do enter a no-signal area (which is pretty rare).
 
[TW]Fox;23480027 said:
No wonder most networks screw us over with limits and fair use policies when we have people downloading 100gb a month!

Three offer unlimited data, they then throttle users when they use an excessive amount.

They don't actually tell you what this amount is, so why shouldn't he use that much?
 
I've been with them about a month and I'm getting better signal (both phone and data) than I did with T-Mobile/Orange. I live in a fairly remote area so it's never going to be great for me but it's a vast improvement. Unlimited data is great too :)
 
I'm happy with their service.

At work and home my reception isn't great, I just about get 3g. I can only stay at the front of my house if I want any signal though, haha. Everywhere else it's great though.

I was not aware they had a signal booster available. I may try and get one but from what I've heard they don't like giving them out and I'm only on a one month contract. Aww well, if you don't ask you don't get I suppose.
 
I got one for the father in law but only because his contract was ending and he wanted to upgrade to an iPhone.

They sent it the next day and it works brilliantly. Gone from no signal to five bars throughout the house.
 
[TW]Fox;23480027 said:
No wonder most networks screw us over with limits and fair use policies when we have people downloading 100gb a month!

I downloaded over 100GB the first month I got my 3 contract, I don't see the problem with it when they offer unlimited.
 
Pretty much the same experience I have with 3 - 90% of the time it's perfect but sometimes it get's annoying that the building penetration suffers. Still, unlimited data rocks so I'm prepared to put up with the foibles!
 
very happy with three and having my phone on three, works tablet on orange and works phone on Vodafone they all seem to get very similar reception signal, although three is always the quickest.
 
I'm looking at switching to Three now that I'm in North-East Scotland. Got a PAYG SIM and from my limited testing so far, I'm fairly impressed - 3G signal here at home where O2 can only seemingly manage a rather unreliable 2G signal. Not to mention that O2's 3G has been terrible in my experience over the past two years since I joined them; even in urban areas in England with full signal speeds are pathetic and it becomes unresponsive. If you're in a 2G area, GPRS is completely useless and EDGE rarely works either. It's simply not good enough, so I'm done with them.

Probably need to do a bit more testing with the Three SIM before I decide on them, but so far it seems a good bet, especially with the SIM-only contract deals + cashback that are available at the moment.
 
I'm happy with their service(ok it's only been a day) however everything is so snappy internet wise. I got 6.1mb down and 2.1mb up on speedtest.net

Signal strength is always full, in comparison to Vodafone always being 1 or 2 bars at best in my usual haunts.

They make Voda seem like I was in the dark ages.
 
I downloaded over 100GB the first month I got my 3 contract, I don't see the problem with it when they offer unlimited.

Technically there is no problem with it but you can't deny that the reason unlimited is now so rare is because of people going bonkers and doing stuff like downloading 100gb on phones.

It's the reason why its so hard now to find a package offering things like tethering.

How long would your local all you can eat buffet last if people kept turning up with buckets and filling them up :p
 
I'm with Fox here, I can't see any sensible need for 100GB of data on your phone. If you're downloading, do it on a proper broadband connection.
 
why are people complaining about how much other users are downloading on there phones.. when there paying for a service which allows you to download as much as you want! only 3's top packages allows tethering (the one plan)

i've been with 3 for 5years they have certainly got better over the last couple of years.. i allways have full signal and get h+ indoors but then again i do live in the city center. i'll be staying with 3 for a long time yet
 
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