You've had a motorbike accident and broken an arm. ER docs should have signed you off for 4-6 weeks depending on the seriousness of the break. Get one from your GP and get it in to the company asap. Take the time off and recover.
I'd also suggest looking for another job, not because they will sack you but purely because if you are scared they would over something like this they are obviously a **** company and their attitude will poison you eventually. Why people would work in a call center dealing with other people's often pathetic complaints is beyond me. I work along side out CS team in a different department and the stuff they have to deal with I'd end up telling the person that if they are crying because someone in our chat room made a joke about diabetes then you should take a serious look at your life (we actually had that complaint btw).
I'd also suggest looking for another job, not because they will sack you but purely because if you are scared they would over something like this they are obviously a **** company and their attitude will poison you eventually. Why people would work in a call center dealing with other people's often pathetic complaints is beyond me. I work along side out CS team in a different department and the stuff they have to deal with I'd end up telling the person that if they are crying because someone in our chat room made a joke about diabetes then you should take a serious look at your life (we actually had that complaint btw).