Tivo VM Help

[kmufc77]

Hi

Ive had 2 Tivo boxes installed this afternoon,but on 1 box sports and movies werent subscribed for some reason,so i rang up VM and was told it will take up to 3hrs to update the missing channels on the box

Does this sound right,i would have thought it would take a matter of minutes to subscribe and update the channels?,im only asking as i know what VM support is like on the phone.

 

[ps3ud0]

Basically it should be 'instant' but dependent on the load going the headend they normally give a roundabout figure - if VM tried to hit every box in one go it would fry all their headends ...

The rep wouldnt know that, but thats why they advise some time - though Id say dont wait more than hour at most...

ps3ud0

 

[Colbaker]

Slightly off topic, did you initially have vm installed? If so did they have to run a seperate cable for the extra 10mb broadband specially for the TiVo box?

 

[Werewolf]

All VM's cable TV boxes have a built in cable modem.
It uses the same cable as the normal cable TV, so it's just the one cable to the box, in the same way that cable TV boxes don't need additional cables for a dual or triple tuner (and that their 50/100mb modems have 4 tuners but only need a single cable).
This is because the Cable Modem data frequencies are in the same range that the Cable TV signal uses. about the only difference between say a TIVO and a Pace digital box, is that the multi tuner boxes need a better signal (because it's effectively split 3 or 4 ways inside the box)

NTL/VM never used to "up" the built in cable modem much at all, despite the fact that for a while if you were on basic BB from them they could supply it through the STB! (all the older digital boxes had an ethernet connection that NTL could activate - they stopped doing it for the faster speeds becaise from memory the CPU in the Pace boxes couldn't cope with more than about 512k)

 

[Colbaker]

All VM's cable TV boxes have a built in cable modem.
It uses the same cable as the normal cable TV, so it's just the one cable to the box, in the same way that cable TV boxes don't need additional cables for a dual or triple tuner (and that their 50/100mb modems have 4 tuners but only need a single cable).
This is because the Cable Modem data frequencies are in the same range that the Cable TV signal uses. about the only difference between say a TIVO and a Pace digital box, is that the multi tuner boxes need a better signal (because it's effectively split 3 or 4 ways inside the box)

NTL/VM never used to "up" the built in cable modem much at all, despite the fact that for a while if you were on basic BB from them they could supply it through the STB! (all the older digital boxes had an ethernet connection that NTL could activate - they stopped doing it for the faster speeds becaise from memory the CPU in the Pace boxes couldn't cope with more than about 512k)

Wow, thanks for the details reply, so I should be fine with my 30meg BB and 10 Meg seperate on my vm TiVo box? The line should be able to handle it.

 

[Werewolf]

Aye, the "10mb" in the Tivo box is just for the Tivo's use, I suspect it normally only uses it for getting programme information, requesting on demand services, and the odd app

IIRC VM have the Tivo's assigned to a frequency unused by the standalone cable modems, or any of the normal TV services (the line is already carrying hundreds of different channels, and the Cable modem and Tivo modem basically just use up one or two of them).

 

[ps3ud0]

NTL/VM never used to "up" the built in cable modem much at all, despite the fact that for a while if you were on basic BB from them they could supply it through the STB! (all the older digital boxes had an ethernet connection that NTL could activate - they stopped doing it for the faster speeds becaise from memory the CPU in the Pace boxes couldn't cope with more than about 512k)

They only supplied active STB CMs in a restricted area, mainly because of the whichever company/ies of the many they bought out supplied BB that way. Just another layer of legacy pricing to maintain :/

That and those STBs just love to be toasty

ps3ud0