To hell with natwest

pyro

pyro

pyro

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Joined
23 Nov 2002
Posts
16,167
I lost my card so I went to the branch where I oppened my account to ask for a new one. The woman behind the counter tells me that I have been through a lot of cards and that I should be carefull.

Fast forward a couple of weeks later, I still don't have a card, so I go back to the branch to ask them what's happening. I end up talking to the same woman:

Pyro: Hi, I ordered a replacement card a couple of weeks ago and it still hasn't arrived at my house, could you please check to see if it arrived here? (I give her my passport)
Woman: Can I have your cashcard please?
P: I'v lost it.
W: Well do you have your account number?
P: No but my name is on the passport
W: D-e-m-e-tris?
P: No that's my father's name, look where it says surname over my picture.
W: Oh... (she starts looking around for my bank account) Well it hasn't been so long since you ordered your card. And it hasn't arrived here either, it will only arrive at the branch if you ask for it.
P: But it's been a long time....
W: Ah, actually yes is has, I will cancel your card now.
P: What?
W: Already did it.
P: Why?
W: Because it's been so long since you have ordered it.
P: Just a moment ago you told me I ordered it just a few days ago! Anyway can I get the new card sent here?
W: Wait...
[...]
Ok I'v ordered your new card which will arrive at your house in 5 days.
P: Not here?
W: No, you should have told me to. Too late now. And you have been through a lot of cards. Next time there won't be another one.

YOU OLD *****!!! Four years with natwest and I get threatened that I won't have another cashcard?? Not to mention that she wasn't even listening to me, I asked that **** to send the card to the branch.

Feek sort me out with a shotgun mine's in Greece. :mad:
 
Get in touch with the manager, if aint no solution....Try the head office. Man i feel your pain.

EDIT
Can one order too much card? Surely only one will be active regardless...? :confused:
 
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Never had a problem with NatWest in the 15 years I have been with them. Ordered a new card from a random branch yesterday as well (not lost, just mine is battered so I wanted a new one). We shall see how long it takes, last time it took about 3 days.
 
Crikey pyro..do u eat your cards or something??:p...but yeh thats pretty shocking service though...id complain to the manager.
 
paradigm said:
Never had a problem with NatWest in the 15 years I have been with them. Ordered a new card from a random branch yesterday as well (not lost, just mine is battered so I wanted a new one). We shall see how long it takes, last time it took about 3 days.
Click to expand...

same been good with me, except I wanted to extend my overdraft for a few days until pay day, they said they couldent give me any more, I asked why, and they said because my balance was low, erm... if my balance wasn't low why would I ask for an extension!! :mad:

But I presume you would get that with any bank. Been great otherwise!
 
Oakesy2001uk said:
same been good with me, except I wanted to extend my overdraft for a few days until pay day, they said they couldent give me any more, I asked why, and they said because my balance was low, erm... if my balance wasn't low why would I ask for an extension!! :mad:

But I presume you would get that with any bank. Been great otherwise!
Click to expand...

Well Barclays outright refused to extend my overdraft at uni for three years... it was £1000 on day 1, and £1000 on day 1095.... Despite me being 'allowed' more than £1k as the years through uni progressed..... And I have a fantastic credit score as well - so wasn't that. HSBC gave me £1300 without any questions and said it could be upped to ~£2k as I'm now on a PhD... Barclays still won't budge from the £1k.... so I guess it depends on the bank?
 
jdickerson said:
Well Barclays outright refused to extend my overdraft at uni for three years... it was £1000 on day 1, and £1000 on day 1095.... Despite me being 'allowed' more than £1k as the years through uni progressed..... And I have a fantastic credit score as well - so wasn't that. HSBC gave me £1300 without any questions and said it could be upped to ~£2k as I'm now on a PhD... Barclays still won't budge from the £1k.... so I guess it depends on the bank?
Click to expand...

I'm not a student though so have a regular income of £1000, have had for a while. Dont really care anyway, only needed it for a couple of days, borrowed it off the farther!
 
Talk to the manager. Job done.

No way on earth will they lose a customer over something like this....
 
Natwest branch staff are useless, never deal with them unless you have to. If you lose your card, call lost and stolen. It's more than likely that your last card was never actually ordered and it hasn't been done this time either.
I'd recommend calling my department and saying you've not recieved a new card after requesting it from your branch. Ask them if they can check if the card was ordered and where it was sent. You will need your sort code and account number before you call. They will be able to confirm if the woman in the branch actually did order a card for you or not.
If you only went in today, I'd recommend calling tomorrow, as the systems can take up to 24 hours for an ordered card to update. You will need to call before 8pm or they won't be able to check. Don't bother going to customer services instead, because half of them haven't got a clue about card systems and completely mis-inform customers.
Our main number is 0870 609 0000 - and go for the debit cards option.

EDIT: if the woman has been messing you around, then definately speak to the manager.
 
I don't have a problem with customer service at Natwest, just the normal moans that you'd get with any bank (going slightly overdrawn and getting slapped with a fee far larger than the amount you've gone over).

Never had a prob ordering cards though, sounds like you've found a right old obnoxious so and so.
 
PeteLucky7 said:
I don't have a problem with customer service at Natwest, just the normal moans that you'd get with any bank (going slightly overdrawn and getting slapped with a fee far larger than the amount you've gone over).

Never had a prob ordering cards though, sounds like you've found a right old obnoxious so and so.
Click to expand...

I work for Natwest and regularly deal with branches, customer services, and customers complaining about their mistakes. Branches are generally useless and under-trained.
 
Well i had a to do with them a while ago... went overdrawn on my overdraft as a result of Natwest putting their interest on (by debiting my account for lost interest) was paid the next day subsequently i was charged £28.00 for going overdrawn on my overdraft... called the customer services:

Raoh: Hi i'm calling to demand my money back
Woman: No i'm afraid i can't do that as its un agreed borrowing and we need it for our admin fees
Raoh: No love you mean a computer has clocked that my account has gone overdrawn and automatically clocked it on my statement...
Woman: All the same you went overdrawn in March and we refunded you then as a gestu..
Raoh: You mean you partially refunded me the money for going £1.56 overdrawn...
Woman: All the same its un-agreed borrowing and we are within our rights to charge for our fees
Raoh: did you catch my first reply to you? The computer is the thing that finds borrowing, there isnt a person even in the chain!
Woman: I can't refund you, sorry Sir
Raoh: I'll get a refund just you wait i'll have a letter in

Cue Company legal guy writing me a letter... 25th September i got a call from the Manager of Natwest Bank apolgising for the situation and refunding me the £28.00 in charges... excellent... thankyou very much ducky...

Just gotta be firm with these people and let them see that you mean business.. as everyone here is saying go to the top

>| Raoh |<
 
Yeah Ive never had a problem in 9 years with Natwest, sounds like you just got a grumpy person. You can always complain about them :)
 
RaohNS said:
Well i had a to do with them a while ago... went overdrawn on my overdraft as a result of Natwest putting their interest on (by debiting my account for lost interest) was paid the next day subsequently i was charged £28.00 for going overdrawn on my overdraft... called the customer services:

Raoh: Hi i'm calling to demand my money back
Woman: No i'm afraid i can't do that as its un agreed borrowing and we need it for our admin fees
Raoh: No love you mean a computer has clocked that my account has gone overdrawn and automatically clocked it on my statement...
Woman: All the same you went overdrawn in March and we refunded you then as a gestu..
Raoh: You mean you partially refunded me the money for going £1.56 overdrawn...
Woman: All the same its un-agreed borrowing and we are within our rights to charge for our fees
Raoh: did you catch my first reply to you? The computer is the thing that finds borrowing, there isnt a person even in the chain!
Woman: I can't refund you, sorry Sir
Raoh: I'll get a refund just you wait i'll have a letter in

Cue Company legal guy writing me a letter... 25th September i got a call from the Manager of Natwest Bank apolgising for the situation and refunding me the £28.00 in charges... excellent... thankyou very much ducky...

Just gotta be firm with these people and let them see that you mean business.. as everyone here is saying go to the top

>| Raoh |<
Click to expand...

Please don't turn this into a thread about people not being able to manage their own money.
 
Ive been with Natwest for 2 years now, and everything seems alright so far :)

pyro - how many cards have you had? It probably costs them pennies to make new cards, so I don't think you can have "too many"

I need to get a new card for mine, because its all worn down, but I am just wondering if the number on the front will change? Ive memorised all the card details so I never have to look at my card - it will be annoying if everything changed :(
 
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