Never heard back from them again, sent countless emails but all were ignored, had to replace the board with an asus p5q deluxe.
So you were stuck with a grubby board with loose components?
I'd have threatened them with the full might of the law

Surely they wouldn't have a leg to stand on if you'd taken pictures? I took pictures of my monitor before it went back to Asus, and after two unsuccessful replacements, they've agreed to send me a new one.