Toshiba 32WLT66 - broken remote sensor

Big Chris

Big Chris

Big Chris

Soldato
Joined
5 Apr 2004
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Bloxham
Yesterday the remote for my Toshiba 32WLT66 just stopped working for some reason. I thought it might be the batteries so changed them, but it's made no difference.

Worryingly though, my Sky+ remote which had worked fine has also stopped working the TV, as has an old programmable remote that I know has worked in the past, so I can only assume then that the remote sensor in the TV has thrown in the towel.

The TV is only 18 months old which is slightly annoying as I'd hoped it would be a little more robust. Even more annoyingly, the warranty is only 12 months. Is it easy enough to fix or am I looking at a hefty repair bill/new TV?
 
Only if you can prove that it's an inherent fault - e.g. if all Toshiba TVs of that model had a high failure rate of the IR sensor due do a bad design / poor quality part. A freak failure is incredibly unlikely to get you anywhere.
 
Caged said:
Only if you can prove that it's an inherent fault - e.g. if all Toshiba TVs of that model had a high failure rate of the IR sensor due do a bad design / poor quality part. A freak failure is incredibly unlikely to get you anywhere.
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Not necessarily. The eeprom went on my nearly-mother-in-law's (:p) telly so all she got was black. Toshiba wouldn't admit that all of these models suffered this problem, but did say it was unusual for their TVs to break within 18 months like that. I followed a procedure told to me by Consumer Direct, and got the shop to pay for all the repair costs (~£90).

Definitely worth a try - ring Consumer Direct, they were excellent.
 
Oh sure it's definitely worth a try, but there's so many people who will insist they know what they are talking about, and come off like a total idiot when trying to work their issue out with the reseller. Don't be one of them :p
 
Dangerous Dave said:
I take it you have tried unplugging the set and then plugging it back incase its just got it nickers in a twist, my old Pansonic TV did this a couple of times.
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Yeah no joy. Because Toshiba somehow forgot to put an on/off button on it, it can only be put on standby, so I turn it off at the plug every night.
 
You know its worth phoneing a local TV repairer. Many of these guys are pretty good with modern TV's as well as the old skool ones. I've had my local guy cure some pretty major/wierd faults on my sets in the past.
 
Caged said:
Oh sure it's definitely worth a try, but there's so many people who will insist they know what they are talking about, and come off like a total idiot when trying to work their issue out with the reseller. Don't be one of them :p
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Yeah, be sure to do your research on parts of the act that you need and are relevant and speak to Consumer Direct. They really were excellent, providing advice, letter templates and leverage with the reseller in the form of reference numbers to Trading Standards.

The manager I dealt with in the store knew enough about the SoGA to put back a convincing argument to what I was claiming, but at the same time had to be helpful and could not refuse to hear what I was asking of them because I had followed the correct procedure.

In the end the refund came not from store, but from head office who apologised for it taking so long. We certainly couldn't prove the TV was inherently faulty, but I'd done everything I could with the store, and also with a very good TV repair place who were incredibly helpful in the way they worded their reports and invoices.

Seems a lot of fuss of £90, but £90 is £90 :)
 
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