Touch ID Hot / Replacement

Deleted member 77746 · 10 Apr 2017 at 16:15

I have an iPhone 6S, touch ID doesn't work.

Possible hardware fault as it gets hot, out of warranty now too!

Anyone successfully replaced their Touch ID button?

I have done some reading and I'm not sure if theres a solution to the problem.

EDIT: Can this be moved to the Apple hardware section please?

ChrisD. · 10 Apr 2017 at 16:17

Why don't you just take it to Apple and have them repair it? If you get lucky they may do it for free.

I would not be trusting any third party parts with my fingerprint!

Deleted member 77746 · 10 Apr 2017 at 16:20

ChrisD. said:
Why don't you just take it to Apple and have them repair it? If you get lucky they may do it for free.

I would not be trusting any third party parts with my fingerprint!

I removed my print ID from the settings. I dropped it in water when I went Fishing! I'm surprised it survived this much as it was under for 5 minuets before I found it! lol I could open it up and check the water sensors first then book an appointment if it looks ok.

ChrisD. · 10 Apr 2017 at 16:20

That's impressive!

Deleted member 77746 · 10 Apr 2017 at 16:22

ChrisD. said:
That's impressive!

Only the touch ID is broke though.

Dr Delphi · 24 Apr 2017 at 18:43

IIRC changing the touch ID causes the phone to brick unless its an apple technician with the key to resync the secure module to the mainboard as thats part of the security of the phone.

Edit: The bricking of the phone has been fixed but it does not re-enable touch ID as its part of the phones secure enclave.

Allowing a third-party Touch ID sensor to function properly without an official Apple repair center both verifying that it is legitimate and recalibrating the cable to work with your iPhone’s Secure Enclave is a huge security risk. A malicious repair shop or corrupted part could allow unauthorized access to your phone or its data. Apple is absolutely right to disable TouchID — it was also wrong for it to disable your entire iPhone for getting your home button replaced on the cheap.

If you want to retain Touch ID functionality, you can get your home button replaced by Apple. If cost is a concern (and you don’t mind losing Touch ID) you can still get it done elsewhere without fear of bricking your phone.

https://techcrunch.com/2016/02/18/a...-ios-to-restore-iphones-disabled-by-error-53/

moogle · 24 Apr 2017 at 21:59

Even Apple (Retail Stores) don't resync the Touch ID signature with the circuit board. They take your phone away and give you a new one (or charge you for one) and probably send it back to the factory or another facility to do that. You can replace the button but Touch ID will be disabled, so best to leave it alone unless pressing the button doesn't work too.

Deleted member 77746 · 25 Apr 2017 at 18:09

Wow I replaced the speaker/charging port board and my Touch ID now works! Don't know why though!

moogle · 27 Apr 2017 at 15:01

mrbell1984 said:
Wow I replaced the speaker/charging port board and my Touch ID now works! Don't know why though!

Might give that a try and see if that fixes a broken 6S! I dont get why the TouchID would suddenly stop working though.

Deleted member 77746 · 27 Apr 2017 at 15:19

moogle said:
Might give that a try and see if that fixes a broken 6S! I dont get why the TouchID would suddenly stop working though.

I read up theres a chance it's the ribbon cable on the screen heat plate. Possibly reseat this. I don't know why mine worked all of a sudden though after replacing that part.

FloppyPoppy · 8 May 2017 at 08:37

Yeah sadly you are ****** If you fix this yourself then #1 the touch id will still not work as apple turn it off and #2 the second your phone updates it will brick again apple do knowingly to make people invest more money into their ecosystem. Apple won't repair it out of warranty.

Deleted member 77746 · 8 May 2017 at 08:40

harry5522 said:
Yeah sadly you are ****** If you fix this yourself then #1 the touch id will still not work as apple turn it off and #2 the second your phone updates it will brick again apple do knowingly to make people invest more money into their ecosystem. Apple won't repair it out of warranty.

This is a sad state of affair. Discussting if this is the case by Apple. Luckily things are working up to now.

FloppyPoppy · 8 May 2017 at 08:45

mrbell1984 said:
This is a sad state of affair. Discussing if this is the case by Apple. Luckily things are working up to now.

Apple are infamous for it. They design their parts to fail shortly out of warranty. & The only reason they charge £400+ after warranty to fix something that costs for instance £2 in parts is because they know you are more likely to buy a newer model from them @£475. It's a criminal marking strategy and should not be tolerated. I love my iPhone i think it's great and i *touches wood* have not yet had any major issues. But the second they try to do me over personally they will forever lose my custom.

Deleted member 77746 · 8 May 2017 at 08:56

To be I did drop it in water so it was my fault the paper indicators are red so I had no choice but to repair it myself.

ChrisD. · 8 May 2017 at 09:09

harry5522 said:
Apple are infamous for it. They design their parts to fail shortly out of warranty. & The only reason they charge £400+ after warranty to fix something that costs for instance £2 in parts is because they know you are more likely to buy a newer model from them @£475. It's a criminal marking strategy and should not be tolerated. I love my iPhone i think it's great and i *touches wood* have not yet had any major issues. But the second they try to do me over personally they will forever lose my custom.

There's just so much wrong with this post. The most Apple charge is £346.44 to replace a 7+ so I'm not sure where you get £400+ to fix something.

https://support.apple.com/en-gb/iphone/repair/service/pricing

iPhone model

Screen repair only Other damage
iPhone 7 Plus £ 156.44 £ 346.44
iPhone 7 £ 136.44 £ 316.44
iPhone 6s Plus,
iPhone 6 Plus £ 156.44 £ 326.44
iPhone 6s, iPhone 6 £ 136.44 £ 296.44
iPhone SE £ 136.44 £ 255.44
iPhone 5s, iPhone 5c,
iPhone 5 £ 136.44 £ 255.44
iPhone 4s See "other damage" fee £ 186.44

FloppyPoppy · 8 May 2017 at 09:11

ChrisD. said:
There's just so much wrong with this post. The most Apple charge is £346.44 to replace a 7+ so I'm not sure where you get £400+ to fix something.

https://support.apple.com/en-gb/iphone/repair/service/pricing

I'm not referring specifically to phones

their entire product range

moogle · 8 May 2017 at 09:14

harry5522 said:
Yeah sadly you are ****** If you fix this yourself then #1 the touch id will still not work as apple turn it off and #2 the second your phone updates it will brick again apple do knowingly to make people invest more money into their ecosystem. Apple won't repair it out of warranty.

Well Apple themselves don't turn it off, it's designed that if the touch id signature doesn't match that one burned into the phone then TouchID will be disabled. I'm sure they could change iOS to allow a different one as long as it alerts the user or locks the phone until the correct passcode is entered.

ChrisD. · 8 May 2017 at 09:15

harry5522 said:
I'm not referring specifically to phones their entire product range

I've had quotes for MacBook repairs in the past and they've been more than reasonable. In the end they fixed it FOC outside of warranty out of goodwill.