touchpad issues with ASUS FX505DT

dizzy078 · 22 Jan 2020 at 21:55

Hello all,

I've purchased a new laptop from OC and am having issues with the touchpad only when I have it charging. Searching google this is a common problem and its recommended to update the drivers which I have attempted to do. (it had the latest one anyway)

I have gone on the ASUS website and as per the instructions uninstalled the chipset driver, installed updated chipset drivers (I'm not convinced this worked properly). I then try and run the updated touchpad driver but again that doesn't seem to happen. The cmd box (not sure how to refer to this?) pops up then promptly disappears. I spoke to ASUS customer service who reckon this is normal. They then told me how to do something on the BIOS screen which I did (load default settings).

ASUS customer services said if this didn't work to get another from OC.

Has anyone had similar issues & any workarounds? Am I doing something wrong? I'm no good with computers really but I can follow instructions to fix stuff.

Mcnumpty2323 · 22 Jan 2020 at 22:03

Answering so I can keep track of your post.

If it's a known issue with a brand new laptop
Should not have to mess around to make something as basic as the touchpad work
I would contact ocuk about it
Rather than waste more time trying stuff

dizzy078 · 22 Jan 2020 at 22:40

Hmmm, yeah fair point. I'll give OC a call tomorrow.

Mcnumpty2323 · 22 Jan 2020 at 22:43

dizzy078 said:
Hmmm, yeah fair point. I'll give OC a call tomorrow.

Will watch the thread see how you get on
But can't see it being a problem with ocuk
You may not be first person with the issue bought one from them

Steven Rimmington · 25 Jan 2020 at 19:14

I have the 505DV and can you explain the problem you are having?

TBH the only issue I have with mine, been faultless since new is the touchpad. If this is a know problem I would be interested to know.

Does it jump around and not respond? I use mine at the desk so use a mouse but when I use the trackpad it's very poor.

dizzy078 · 26 Jan 2020 at 19:06

Well OC agreed to exchange the laptop which is good news. The touchpad basically jumps around and is not steady as I drag across the screen. Then other times it stops completely for a few seconds.

Google said it's an issue with static electricity interfering with the touchpad. Especially when there is no earth when charging (ie in a van like I'm doing).

Steven Rimmington · 26 Jan 2020 at 19:48

dizzy078 said:
Well OC agreed to exchange the laptop which is good news. The touchpad basically jumps around and is not steady as I drag across the screen. Then other times it stops completely for a few seconds.

Google said it's an issue with static electricity interfering with the touchpad. Especially when there is no earth when charging (ie in a van like I'm doing).

Is the new one the same?

dizzy078 · 26 Jan 2020 at 19:58

Will update this week when I get the new one.

dizzy078 · 4 Feb 2020 at 22:28

Just to update, I changed my mind and asked OC for a refund which they did no problem. I did not want to risk getting a second with the same issue. Seems like a common problem according to google!

I've now ordered; https://www.overclockers.co.uk/msi-...5.6-fhd-i5-9300h-gaming-laptop-lt-29p-ms.html
Hopefully the MSI is good

Mcnumpty2323 · 4 Feb 2020 at 22:35

dizzy078 said:
Just to update, I changed my mind and asked OC for a refund which they did no problem. I did not want to risk getting a second with the same issue. Seems like a common problem according to google!

I've now ordered; https://www.overclockers.co.uk/msi-...5.6-fhd-i5-9300h-gaming-laptop-lt-29p-ms.html
Hopefully the MSI is good

Good to know was no problem
Changing it
Didn't think there would be
Enjoy the MSI one

Steven Rimmington · 5 Feb 2020 at 16:13

Edited, unrelated issue.