TP Link W8961N - Connection Issues

[Mecrvth]

Hello,

I'm currently experiencing frequent drops and slow speeds in my connection and my ISP are sure the problem isn't with the outside line so I've decided to look into the router and logs are showing me the following: - Is there anything to indicate the router is the issue over past few days? Any help would be appreciated, thank you.

4/4/2020 4:31:20> dns2str too long 570
4/4/2020 4:31:20> dns2str too long 352
4/4/2020 4:31:20> dns2str too long 181
4/4/2020 4:31:20> netMakeChannDial: err=-3000 rn_p=80490368
4/4/2020 12:13:26> Last errorlog repeat 5721 Times
4/4/2020 12:13:26> sending request to NTP server(2a3fa)
4/4/2020 12:13:26> received from NTP server(2a3fa)
4/4/2020 12:13:29> Adjust time to 5e8879e9
4/4/2020 12:13:29> adjtime task pause 1 day
4/4/2020 12:14:50> netMakeChannDial: err=-3000 rn_p=80490368
4/5/2020 12:13:29> Last errorlog repeat 47683 Times
4/5/2020 12:13:29> sending request to NTP server(3f57a)
4/5/2020 12:13:29> received from NTP server(3f57a)
4/5/2020 12:13:30> Adjust time to 5e89cb6a
4/5/2020 12:13:30> adjtime task pause 1 day
4/5/2020 12:14:27> netMakeChannDial: err=-3000 rn_p=80490368
4/5/2020 14:35:36> Last errorlog repeat 2454 Times
4/5/2020 14:35:36> WANIPConnection->GetGenericPortMappingEntry failed
4/5/2020 14:36:20> netMakeChannDial: err=-3000 rn_p=80490368
4/5/2020 14:44:52> Last errorlog repeat 80 Times
4/5/2020 14:44:52> WANIPConnection->GetGenericPortMappingEntry failed
4/5/2020 14:45:47> netMakeChannDial: err=-3000 rn_p=80490368
4/6/2020 12:13:30> Last errorlog repeat 19373 Times
4/6/2020 12:13:30> sending request to NTP server(546fa)
4/6/2020 12:13:30> received from NTP server(546fa)
4/6/2020 12:13:31> Adjust time to 5e8b1ceb
4/6/2020 12:13:31> adjtime task pause 1 day
4/6/2020 12:13:44> netMakeChannDial: err=-3000 rn_p=80490368

 

[bremen1874]

Nothing obviously informative there. You can see it dropping but not why.

Who's your ISP?
Have you checked for noise on the line?
What are the line stats (noise margin, line attenuation, etc.)?

 

[Mecrvth]

Morning,

Thank you for the response. Here are further details and there is also a sync time of 3 days on the actual connection from what my ISP has told me but the router logs above indicate otherwise so I'm slightly confused at the moment.

ISP: TalkTalk

SNR Margin
Downstream: 6.0
Upstream: 11.1 db

Line Attenuation
Downstream: 36.3
Upstream: 16.4 db

Data Rate
Downstream: 12261 1
Upstream: 019 kbps

Max Rate
Downstream: 12988
Upstream: 1156 kbps

POWER
Downstream: 0.0
Upstream: 11.8 dbm

CRC
Downstream: 2063
Upstream: 31

 

[bremen1874]

Didn’t TalkTalk supply you with a router when you joined them?

 

[Mecrvth]

I'm with a provider which resells on behalf of TalkTalk which is why I thought I would mention TalkTalk. This is the router which this reseller (provider) has provided me.

 

[bremen1874]

Okay, that makes sense.

There’s nothing in the figures you’ve supplied that looks like an obvious problem.

If it’s an ISP supplied router and the ISP thinks it’s the cause of the problem won’t they supply a free/cheap replacement? Last time a had a problem with my Plusnet connection they sent me a free replacement router for testing despite the fact that neither of us thought it would probably help.

If your ISP won’t supply a replacement and is blaming it for the problem your only option is to buy a replace yourself (or change ISP).