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track visitors actions on a form on my site

Discussion in 'HTML, Graphics & Programming' started by Fairly sure the answer is no, Oct 19, 2018.

  1. Fairly sure the answer is no

    Sgarrista

    Joined: Feb 12, 2006

    Posts: 9,044

    Location: Surrey

    i have a form on my website that takes 2 pages to fill out, then it gives the total price. fairly simple form, but i'm wondering how many people might be put off when they see the first page as it's the customer information page, rather than the 'about work' page.

    i may change this about, but it'll take a fair bit of work, an will actually add time for the customer as we'd still need to take some information, and be less useful for us as we'd not know some customers details until after they've booked, so i'm not wanting to, though with that said, a more successful quote/booking system is more of a priority.

    i was thinking to use google analytics, but as the page uses post to go through the pages, the information we will see only is that the customer leaves on the quote page, but not what page it is they left and at what point they had enough.

    what might be a good way to track this information? at the moment we don't store anything until the customer submits the info to get the quote, so if they gave up midway, we'd not know.

    here's an example of the quote pages i'm talking about if it helps.

    thanks

    https://www.mayercleaning.co.uk/online-quote/
     
  2. touch

    Capodecina

    Joined: Oct 28, 2006

    Posts: 10,617

    Location: Sufferlandria

    An easy way would be google analytics event tracking options:
    https://developers.google.com/analytics/devguides/collection/analyticsjs/events

    So you'd add some code to your submit form button that sends tracking info to google analytics before submitting the form.
    You have a different event sent from each page ("page1-submit","page2-submit", etc) then you'd be able to track the number of people who abandoned on each page.
     
  3. Fairly sure the answer is no

    Sgarrista

    Joined: Feb 12, 2006

    Posts: 9,044

    Location: Surrey

    thanks. i'll have a play with this now. seems like what we're after