Travelodge - nothings simple
- Thread starter teulk
- Start date
If Travelodge were any good they would have transferred it over.
I don't know what you can do about it...not a lot probably but thanks for the heads up for a company to avoid.
My mum has made a lot of mistakes ordering stuff online and then realized it when she had a confirmation email through. She has called the company and every single one has laughed it off and changed it to what she wanted.
I don't know what you can do about it...not a lot probably but thanks for the heads up for a company to avoid.
My mum has made a lot of mistakes ordering stuff online and then realized it when she had a confirmation email through. She has called the company and every single one has laughed it off and changed it to what she wanted.
Thats my point exactly. I know its my mistake, i also know Travelodge dont have to rectify my mistake but if they wanted to they could have and it could have been done 30secs after i made it !
Like i say i dont want my money back (couldnt anyway due to the TC's of the booking) i just a transfer. I will need to go over the TC's a bit more to see what they say.
No offence but your mum sounds a tad slow. Seriously how do you get a wrong order when the confirmation is more or less identical to the Shopping Bag, review page(s) and whatever else?
You would think for £69 they'd be able to transfer them non-refundable non-changable saver or not (though clearly if you pulled that on an Airline or Train at £30 or £8 theres prob no chance) but just how did you book it wrong? They always state to check your bookings to make sure its correct if you can't change it. I have no idea where either place is but if they are quite close, whats the issue? (assuming you have a car)
Well she is 70 and you know what women are like... if the page is slow they click the link again thinking they didn't click it properly the first time round and before you know it two of the same item is placed in the basket e.t.c
[OcUK Detective]
I don't think this guy has read the whole thread ...
[/OcUK Detective]
sounds a bit like a large government project to me... however it cannot be because you never stated it cost 4x what was quited and never worked properly anyway.
[TW]Fox;16767946 said:
Cancelling and re-booking will get him where he wants, why do you have to be so pedantic all the time?
DSR may not apply, I don't know, if it's going to inconvenience him massively it's got to be worth a few minutes of his time to ring consumer direct though surely? Do you not think?
![[TW]Fox](/data/man-of-honor/2009.png){kind=avatar}
But the point is he cannot cancel and rebook. Ringing consumer direct is a waste of a phone call, what do you hope to achieve there? They will just tell him the same thing - none of the consumer rights apply to this situation.
The only option open to him is goodwill from the company. That's it.
I'd HOPE they would change the booking hoever i'd EXPECT nothing.
And how do you propose to do that? Lie to the CC company? Hope Travelodge don't dispute the chargeback?
Like it or not the OP agreed to these conditions when booking the rooms:
Believe me I do have a lot of sympathy and would have hoped Travelodge would fix such an obvious mistake.
I spent 3 nights in the Preston branch last weekend. Each day my key card was cancelled despite them telling me it "should" be valid for the whole stay. It generally left me ringing on the door at midnight waiting for the night staff to reappear.
Yep I'll remember this story when I'm next booking a travel lodge and laugh as I choose the correct hotel!
What happens if there was an error with the booking form and you ended up with 22 rooms booked instead of 2? Do they still say tough you can't have a refund?
I think there might have been a problem with their website which could explain how you ended up with a room in the wrong travelodge. You should call them to explain their mistake
I think there might have been a problem with their website which could explain how you ended up with a room in the wrong travelodge. You should call them to explain their mistake
Result, they are allowing me to cancel my current reservation and are going t credit me with a £62 evoucher to enable me to rebook the Hotel i meant to book in the first place.They have also said that they will be implementing the facility to change your hotel sometime in the near future instead of having to cancel completely and lose your money if booked on a saver rate.
All im waiting for now is confirmation that the rooms i want at the correct hotel will remain available during time i cancel my current reservation and the evoucher being credited to my Travelodge account
All im waiting for now is confirmation that the rooms i want at the correct hotel will remain available during time i cancel my current reservation and the evoucher being credited to my Travelodge account