Trouble placing order - PLEASE HELP!

asim18 · 14 Aug 2007 at 18:47

Hi

I'm trying to place an order for this TV:
http://www.overclockers.co.uk/showproduct.php?prodid=AV-040-SA

But when I confirm the order it says this:
"Sorry but your order has been declined by the payment processor"

I contacted OCUK and all i got was:
"contact your bank sir they are declining the payment not us
Regards,
Warren Dooley"

Well my bank is now closed.
Why is this happening?
I have plenty of cash in my account and I've ordered from OCUK before.

I actually saw this same tv on another site for about £300 less, but i still want to order from OCUK because i trust them, and i coulden't trust the other site.

Please help, i'd really love to get my order placed today if possible.

Here are some screenshots.
I enter my details here and press enter
this comes up next

Ripper · 14 Aug 2007 at 18:48

I doubt it'd make much difference if you order now or first thing in the morning

Tute · 14 Aug 2007 at 18:48

Nobody will be able to tell you apart from your bank mate. It could be pretty much anything.

Glaucus · 14 Aug 2007 at 18:50

Got your password correct, other than that you have to phone the bank, they could be declining for any number of reasons.

It might just be due to it being a large money and they've flagged it as a possible fraud.

asim18 · 14 Aug 2007 at 18:53

Thanks for the replies, I'll phone my bank tomorrow.

Could it be that it's more than £1000 so my bank is declining it?

Has anybody else experienced this.

Im very impatient lol

divine` · 14 Aug 2007 at 18:58

asim18 said:
Thanks for the replies, I'll phone my bank tomorrow.

Could it be that it's more than £1000 so my bank is declining it?

Has anybody else experienced this.

Im very impatient lol

it's probably fraud precautions, more so if you rarely use over a couple of hundred quid and then try and spend £1200 quid or something.

Dangerous · 14 Aug 2007 at 19:08

Im afraid most of the people on these forums can't help with order questions.

Give your bank a call tomorrow and then re-order with OcUK

If you have any other problems give OcUK a ring

I'll close this now.

Dave M · 14 Aug 2007 at 20:26

asim18 said:
Thanks for the replies, I'll phone my bank tomorrow.

Could it be that it's more than £1000 so my bank is declining it?

Yes

asim18 said:
Has anybody else experienced this.

Yes, loads of people get pulled up by it daily.

asim18 said:
Im very impatient lol

I'm sure your bank / card issuer will have a call center you can phone (maybe not 24/7 but usually quite late at night). Have a look on their website and phone whatever you can find, can't hurt