Trying to migrate away - but MAC code doesn't love me

[bum]

Back in January I've tried to migrate away, after I had been with Pipex since the beginning of ADSL (2004?) I rang them up and reqested a MAC code, it was all good.

The new ISP I am going for is Be, as I am after their nice 24mb unlimited usage package that's same price as my current 8mb from pipex. However, after I placed the order and given them the new MAC, I was told the code was invalid so I went back for Pipex for a double check and was told the code was fine. After going back and forth with the 2 companies, I had no luck (Be said the MAC code got nothing to do with them, since they pass it on to BT, who just rejected the code). I had no choice but to leave it for a few months due to work until now, I've decided to migrate away again, after obtaining a new MAC from Pipex, same problem happen again

Does anyone else had similar problem before? I'm not sure why this is the case... your input would be greatly appreciated.

Btw this is the MAC code given to me, from Pipex. Copy & Pasted from the e-mail directly:

LLLxxxxxxxx/xxxxx

 

[tolien]

Just edited out the numbers - posting your MAC key is a really bad idea.

It's an LLU key, so you must have been moved onto Pipex/Tiscali's LLU setup.

 

[dave-lew99]

If you can't 'migrate' you'll have to cancel, wait for the line to clear and then sign up with someone else.

Probably take 2-3 weeks in total, during which you'll be without internet.

 

[bum]

Just edited out the numbers - posting your MAC key is a really bad idea.

It's an LLU key, so you must have been moved onto Pipex/Tiscali's LLU setup.

Thanks for the edit

BE* just told me BT rejected it, I shall asked them for more information

If you can't 'migrate' you'll have to cancel, wait for the line to clear and then sign up with someone else.

Probably take 2-3 weeks in total, during which you'll be without internet.

That'd suck

 

[dave-lew99]

You'd still have dialup or some mobile 3G based solution (or ask a neighbour nicely if you can use their wifi in the meantime)

I was in a simialr situation a few years ago, i just had to live with it, it was only a week or so in the end, but could have been much longer (like it says such and such can take up to 30 days)

 

[tolien]

There shouldn't be a problem migrating between LLU providers, you might just have to speak to a human at Be.

 

[daveyp]

We had the same issue here at the office and were told MAC codes are 4 letters are the begining followed by 7 digits then a forward slash then 2 letters then 2 digits then 1 letter at the end.
ie
LBWD0123456/GA15R