tsohost down?

FFS...

I mentioned this to them before... Why the hell don't they issue emails to warn customers of PLANNED downtime?

I can understand if it is something that is unexpected, but if they plan it I don't see a reason they can't warn their customers in advance by mail.
 
Other than this incident how do you rate tsohost? I've been looking to buy some hosting and you seem to get a lot for your money with them, so I was wondering if it's too good to be true.
 
Well I'm still not too happy about them attempting to charge me £25 per year for just 5 extra add-on domains (by default you only get 5 - even with their 'pro' package). And the above incident isn't the first time they have had planned downtime but failed to warn people in advance by mail.

If I'm being honest they seem to have gone downhill since I first signed up with them a couple of years ago.

But having said that the service is, on the whole, good. And despite their flaws they're probably as good as any of the others.
 
Unfortunately it's not possible to please everybody. Many users would have seen an email notification for a 10 minute planned outage in the dead of night on a single server (only hosting ~2% of customers) as spam. The notification was posted on the front page of the website and in the status forum and the downtime was so brief that, aside from one ticket and this thread, I don't think anyone really noticed.

Compared to other hosting providers in the same price bracket, Tso's uptime is exemplary.

seek - I'm afraid that's known as "making a profit". It's what ensures Tsohost will be around in 5 years time when other hosting providers have long since perished.
 
So let me get this right... you didn't notify the users because you think people would see that notification as spam?

You just lost another point.

Also I may ask why you host my sites on said server if it is only used for 2% of customers?
 
seek said:
So let me get this right... you didn't notify the users because you think people would see that notification as spam?

You just lost another point.

Also I may ask why you host my sites on said server if it is only used for 2% of customers?
Click to expand...

We did notify customers, passively via the status forum and the front page of our website. In our opinion this was sufficient for a very brief planned outage at that hour.

We will shortly have an RSS feed you can subscribe to with the same info.

The server you are hosted on is related to the date you signed up. To be on 'kylie' you must have signed up pre-takeover (2006 or earlier). This server is being replaced soon with a brand new 8 way Xeon, 4GB RAM, 6x 146GB 15,000RPM SCSI RAID 5, Dual PSUs, etc, etc which is our standard hosting spec which the other servers run. It doesn't mean in any way that the service on 'kylie' is substandard, simply that less clients are hosted on the machine due to the lower spec.

I'm happy to discuss our policies with you in detail. Please give us a call on 0870 0115578 and ask for Adam.
 
For the record, I am, on the whole, happy with the service and would generally recommend it to people. I just think that planned downtime should be something you email customers about. I don't check your website on a regular basis, and I don't believe I should need to.
 
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