Uber Eats - Driver Insurance

[RockLobster]

Just had an Uber Eats driver crash into my iron railings fence. I have CCTV footage with registration number. They were delivering for a local McDonalds. Just went to the McDonalds but they said contact Uber Eats. Can't find any customer service number on their website except for businesses. Any ideas? Contact my house insurance? I have free legal cover. A few years ago you could do a request on AskMID to get the insurance details but I can't see that anymore.

 

[Nasher]

Probably contact house insurance, who will contact their car insurer.

 

[Vanquish-Storm]

Just had an Uber Eats driver crash into my iron railings fence. I have CCTV footage with registration number. They were delivering for a local McDonalds. Just went to the McDonalds but they said contact Uber Eats. Can't find any customer service number on their website except for businesses. Any ideas? Contact my house insurance? I have free legal cover. A few years ago you could do a request on AskMID to get the insurance details but I can't see that anymore.

Have you got the reg? Get a crime ref and give your legal a call or call Uber Eats customer support on 0800 088 5663

 

[RockLobster]

Okay just an update. I’ve just been back to McDonalds. Car was parked outside as I was taking photos of the damage to his car he came out. Tried denying it at first but then confessed after I said I had CCTV.

He’s insured with Admiral. I took a photo of his policy (he logged in). I asked for proof of ID. He showed me a provisional licence. Turns out he’s driving on an international licence - he’s from India. He’s asking me not to go through insurance. It’s not major damage but will need to be fixed. Undecided what to do.

 

[HangTime]

Some of these big firms have their own cover, a dominos driver hit my wife's car and then drove off but luckily a neighbour spotted it and gave us a description of the person so we were able to get it fixed under their insurance after contacting the manager.

 

[Bear]

Okay just an update. I’ve just been back to McDonalds. Car was parked outside as I was taking photos of the damage to his car he came out. Tried denying it at first but then confessed after I said I had CCTV.

He’s insured with Admiral. I took a photo of his policy (he logged in). I asked for proof of ID. He showed me a provisional licence. Turns out he’s driving on an international licence - he’s from India. He’s asking me not to go through insurance. It’s not major damage but will need to be fixed. Undecided what to do.

I'd go through his insurance just because he hit and run. If he came clean and said sorry from the start, then I would have been ok not to go through his insurance but the fact he ran and then denied it, I would say **** it. Did he even have business insurance and not just the standard social, domestic and pleasure / commuting?

 

[Rroff]

Where I work anyone driving for the company including contractors, 3rd party couriers and so on we have to make sure has appropriate insurance cover while doing a basic risk assessment before giving them any assignments, shouldn't be any different across the so called gig economy IMO, I don't know what Uber Eats policy, etc. is but they should handle dealing with the matter IMO.

PS always go through insurance, not your fault if someone is doing something dodgy even if there are difficult circumstances for them, and more often than not they will just mess you around otherwise.

 

[tom_e]

I'd go through his insurance just because he hit and run. If he came clean and said sorry from the start, then I would have been ok not to go through his insurance but the fact he ran and then denied it, I would say **** it. Did he even have business insurance and not just the standard social, domestic and pleasure / commuting?

Agreed, definitely no leeway given once he left the scene and then tried to deny it. Although like you say that's assuming he has the correct/any insurance.

 

[Stu999]

His license situation makes me somewhat dubious about the validity of his insurance.

Edit - actually you can get cover for international drivers. Supposed to be more expensive though.

 

[Terminal_Boy]

Report to police and your insurance company.

 

[Nasher]

As above. He fled the scene and tried to deny it, so **** him.

An Indian driving licence is basically the same as being unlicensed tbh. I'm surprised UK insurers accept it. The fact he left the scene is likely going to mean his insurer won't cover him either. They should pay out and then chase him for the costs.

 

[Mercenary Keyboard Warrior]

Indian guy I worked with had to take a UK test to get a UK licence, not sure their licenses give any right to drive in the UK, worth checking.

Ins co will likely be on the hook still though, but they will go back to him for the money if hes found to have materially lied on taking out his insurance.

 

[RockLobster]

Had a good look this morning. The damage doesn't look too bad. Minor scratches to the end post of the iron railings fence but my concern is the post has some play in it where as before it was rock solid. Phoned the company who installed fence and they are coming out today/tomorrow to take a look.

I did think of not using insurance but considering some of your comments and he drove off I phoned Admiral this morning. I've started a new claim and they are going to contact him. I didn't mention he worked for UberEats because I wasn't sure it would invalidate his insurance.

Before I phoned Admiral I did try contacting UberEats. Website is waste of time. The one phone number I found when I phoned it said because I didn't have an open order it just hung up.

 

[RedMogg]

Had a good look this morning. The damage doesn't look too bad. Minor scratches to the end post of the iron railings fence but my concern is the post has some play in it where as before it was rock solid. Phoned the company who installed fence and they are coming out today/tomorrow to take a look.

I did think of not using insurance but considering some of your comments and he drove off I phoned Admiral this morning. I've started a new claim and they are going to contact him. I didn't mention he worked for UberEats because I wasn't sure it would invalidate his insurance.

Before I phoned Admiral I did try contacting UberEats. Website is waste of time. The one phone number I found when I phoned it said because I didn't have an open order it just hung up.

You won't get hold of anyone that matters at UberEats - they're notoriously difficult to contact (I suspect intentionally so).
They do respond pretty promptly to negative Twitter posts @UberEats_uk, or email the UK director: [email protected] (also on Twitter @abrem)

 

[Rroff]

I did think of not using insurance but considering some of your comments and he drove off I phoned Admiral this morning. I've started a new claim and they are going to contact him. I didn't mention he worked for UberEats because I wasn't sure it would invalidate his insurance.

Personally think this is the best course of action - Admiral in my experience have actually been pretty good on following up this stuff and they'll concern themselves with what matters to them or not details wise and/or get back to you for further information if necessary. Fingers crossed.

 

[pigeonguyuk]

I work for Uber and JustEat. Drivers are considered self employed and are "independent contractors". Unfortunately the Gig economy is riddled with illegal and foreign workers.

The fact that he drove off is the red flag. Doing food deliveries has to be explicitly stated to insurers and normally triples the premium and 80% will just not cover the risks. There are top-up insurers like Zego as well.

Honestly get the police involved. IT was hit and run after criminal damage to your property, you can only use a foreign licence for 1 year then must apply for a UK provisional and no UK insurer would cover deliveries on a provisional. Call me cynical but unless hes willing to had you cash over worth at least 10 times the cost of repairs then sink him. As making an example out of one driver can scare a significant number of other dodgy drivers out of the area.

Even drivers cant contact Uber or Just eat unless on a live order. and then if an overseas call centre working off a script with less than 10 of them being fluent English. I've sent numerous emails to CEOs of both to raise concerns about drivers using cars and motor bike when their accounts are down as bicycles (again to avoid insurance) drive cars with no tax and mot and being abusive to staff at merchants. They only care about their 20-35% of the total order value lining their pockets. No the merchants or Customers

Scores of delivery riders arrested in London amid clampdown on illegal workers

Campaigners and unions say delivery riders are at risk of modern slavery and racial profiling

www.standard.co.uk

 

[Bint Box]

Okay just an update. I’ve just been back to McDonalds. Car was parked outside as I was taking photos of the damage to his car he came out. Tried denying it at first but then confessed after I said I had CCTV.

He’s insured with Admiral. I took a photo of his policy (he logged in). I asked for proof of ID. He showed me a provisional licence. Turns out he’s driving on an international licence - he’s from India. He’s asking me not to go through insurance. It’s not major damage but will need to be fixed. Undecided what to do.

Go through the official route, I would not trust him to come good.

 

[a1ex2001]

I work for Uber and JustEat. Drivers are considered self employed and are "independent contractors". Unfortunately the Gig economy is riddled with illegal and foreign workers.

The fact that he drove off is the red flag. Doing food deliveries has to be explicitly stated to insurers and normally triples the premium and 80% will just not cover the risks. There are top-up insurers like Zego as well.

Honestly get the police involved. IT was hit and run after criminal damage to your property, you can only use a foreign licence for 1 year then must apply for a UK provisional and no UK insurer would cover deliveries on a provisional. Call me cynical but unless hes willing to had you cash over worth at least 10 times the cost of repairs then sink him. As making an example out of one driver can scare a significant number of other dodgy drivers out of the area.

Even drivers cant contact Uber or Just eat unless on a live order. and then if an overseas call centre working off a script with less than 10 of them being fluent English. I've sent numerous emails to CEOs of both to raise concerns about drivers using cars and motor bike when their accounts are down as bicycles (again to avoid insurance) drive cars with no tax and mot and being abusive to staff at merchants. They only care about their 20-35% of the total order value lining their pockets. No the merchants or Customers

Scores of delivery riders arrested in London amid clampdown on illegal workers

Campaigners and unions say delivery riders are at risk of modern slavery and racial profiling

www.standard.co.uk

The gig economy is such a black hole for bad employment practice it would be nice if the government took it even vaguely seriously but now they are fixated on headline grabbing dinghies and won’t risk upsetting people by making food delivery cost what it actually should to give people a real wage!

 

[Nasher]

It wouldn't even be hard for them to catch them out if the companies did proper checks. But they don't really care unless something blows up in the press.

 

[BUDFORCE]

Yup go down the official route.