UHD - Amazon app - Smart TV issue 4K

magicoi · 17 Nov 2016 at 20:13

I have a Panasonc TX50AX802B TV which is supported by Amazon according to their blurb for 4k.

The TV has the Amazon app on already and the TV is connected via Ethernet to a Virgin broadband router. Speedtest run just now gives me 202MB down and 12MB up.

Shows that say available in 4k are selected and when run the quality is poor, then it goes to HD then 1080p HD. The image never goes to 2160p or UHD or whatever it should.

I cant see any UHD or 4K programmes catagories on the catagory list.

Am i missing something here? Thought Mr Robot S2 was in 4k, Man in High Castle shows as 4k but doesnt display in 4k??

Im confused!

VincentHanna · 17 Nov 2016 at 21:10

I have the 58" version so will check for you.

Mine is connected with wired network though.

signs · 17 Nov 2016 at 22:58

I have the ax65 902 , but only got amazon last week so not had a chance to look at it yet , is it like Netflix where you pay extra for the 4K content perhaps ?

magicoi · 18 Nov 2016 at 08:06

thought with amazon you got it all as there is no price split

bemaniac · 18 Nov 2016 at 11:46

I have the same panasonic tv upstairs. 4k works perfectly on wireless.

midville · 18 Nov 2016 at 12:37

Mad dogs in 4k on Samsung via the app work fine for me - no issues here.

magicoi · 18 Nov 2016 at 16:51

Did you have to select the quality or did it automatically apply the 'appropriate' quality?

Will remove the wireless details on the TV as I have a hunch now it may be using that over the wired connection..

VincentHanna · 18 Nov 2016 at 17:33

I played it. Started out in really awful quality and eventually went to 1080p but then nothing about 4k.

That's a dedicated wired connection

VincentHanna · 18 Nov 2016 at 18:37

bemaniac said:
I have the same panasonic tv upstairs. 4k works perfectly on wireless.

The amazon app for the TV doesn't support 4k

https://www.avforums.com/threads/panasonic-ax802-led-tv-owners-thread.1880641/page-94#post-24401418

gareth170 · 18 Nov 2016 at 19:28

amazon app on my Philips 43PUS6401 works in 4k perfectly

insane200 · 18 Nov 2016 at 19:44

gareth170 said:
amazon app on my Philips 43PUS6401 works in 4k perfectly

I think the issue with the OP's tv is it was a 2014 model, and only the netflix app was updated to 4K.

gareth170 · 18 Nov 2016 at 19:46

insane200 said:
I think the issue with the OP's tv is it was a 2014 model, and only the netflix app was updated to 4K.

ohh ok. surely they should update the app on 2014 models?

mines a 2016 model, so i guess thats why.

insane200 · 18 Nov 2016 at 19:56

gareth170 said:
ohh ok. surely they should update the app on 2014 models?

mines a 2016 model, so i guess thats why.

i think the issue was down to the Codec which is being used, but cant remember now, early TV's and 4K were a pain as there was no concrete codec everyone would use, so some TV's were incompatible.

It will be interesting next year when BBc iplayer starts doing 4K if current TVs will just work or if updates will be needed.

VincentHanna · 18 Nov 2016 at 20:08

Stupid really because the Netflix app on the 2014 model works fine in 4k.

insane200 · 18 Nov 2016 at 20:12

VincentHanna said:
Stupid really because the Netflix app on the 2014 model works fine in 4k.

Indeed, Panasonic blame Amazon, amazon blame Panasonic.

signs · 23 Nov 2016 at 23:05

Just been trying to get prime 4K on my ax902b with no joy

Frijj · 24 Nov 2016 at 10:09

I tried it on built in app on my new Samsung ks8000

Played the grand tour in ultra HD it showed that on the bar quality was great so you can get 4K through the tv apps

NexusK · 24 Nov 2016 at 10:18

Frijj said:
I tried it on built in app on my new Samsung ks8000

Played the grand tour in ultra HD it showed that on the bar quality was great so you can get 4K through the tv apps

Does HDR work with the built in app on that TV? Planning on getting the KS7000 tomorrow or Monday in the sales and just read last night that my Fire TV doesn't do HDR through it's app so hoping the TV's one will.

VincentHanna · 24 Nov 2016 at 10:29

NexusK said:
Does HDR work with the built in app on that TV? Planning on getting the KS7000 tomorrow or Monday in the sales and just read last night that my Fire TV doesn't do HDR through it's app so hoping the TV's one will.

Yes.

signs · 24 Nov 2016 at 10:30

mine just said not enough broadband width , i'm on 75 meg !!!